Lead Care Manager - Spanish Speaking

Serene Health; Sacramento (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Benefits

401(K)

Paid Vacation and Sick Leave

Paid Holidays

Employee Referral Program

Company Discount Program

Job summary

Optima Medical Management Group in California seeks a Lead Care Manager (LCM) to develop personalized care plans, coordinate member services, and work with families and Primary Care Providers to ensure timely medical care.

The LCM will assess needs, create action plans, monitor progress, and advocate for members while coordinating with care teams. Excellent communication, empathy, and bilingual Spanish skills are essential to empower members toward self-sufficiency in health.

Qualifications

• Spanish bilingual required.
• Minimum 1 year of case management or member care experience.
• Excellent communication and customer service skills.

Responsibilities

• Interview members to assess medical and social determinants and develop care plans.
• Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements.
• Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans.
• Maintain on-going contact with members, via telehealth and in-person visitation.
• Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers.
• Maintain empathy and professionalism while contacting members and families.
• Supporting behavioral health coordination, Substance Abuse and Community Resources.
• Perform additional duties as assigned.

Skills

Bilingual in Spanish

Excellent communication

Education

High school diploma or GED

MA certificate or medical terminology knowledge

Job description

Optima Medical Management Group in California seeks a Lead Care Manager (LCM) to develop personalized care plans, coordinate member services, and work with families and Primary Care Providers to ensure timely medical care.

The LCM will assess needs, create action plans, monitor progress, and advocate for members while coordinating with care teams. Excellent communication, empathy, and bilingual Spanish skills are essential to empower members toward self-sufficiency in health.