Lead Care Manager: Empower Care & Coordination

Serene Health; Los Angeles (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability benefits

401(k)

Paid vacation

Paid holidays

Employee referral

Job summary

Optima Medical Management Group in California seeks a Lead Care Manager to develop personalized care plans, coordinate member services, and work with families and primary care providers to ensure timely access to care.

The LCM will conduct member interviews, manage ongoing contact via telehealth and in person, advocate for patients, and collaborate with interdisciplinary teams to overcome barriers while promoting self-sufficiency.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year experience in case management, member care, customer service, call center, or member care required.
• Valid California driver's license and valid vehicle insurance required.
• MA certificate or medical terminology knowledge preferred.

Responsibilities

• Interview members to assess medical and social determinants and provide education about their condition and medication, while developing individualized care plans.
• Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements.
• Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans.
• Maintain ongoing contact with members, via telehealth and in-person visitation.
• Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers.
• Maintain empathy and professionalism while contacting members and families.
• Supporting behavioral health coordination, Substance Abuse and Community Resources.
• Perform additional duties as assigned.

Skills

Communication

Documentation

Teamwork

Multitasking

Problem-solving

Proofreading

Education

High school diploma or GED

MA certificate

Job description

Optima Medical Management Group in California seeks a Lead Care Manager to develop personalized care plans, coordinate member services, and work with families and primary care providers to ensure timely access to care.

The LCM will conduct member interviews, manage ongoing contact via telehealth and in person, advocate for patients, and collaborate with interdisciplinary teams to overcome barriers while promoting self-sufficiency.