Lead Case Manager (South Los Angeles)

Didi Hirsch Mental Health Services; Inglewood (CA); On-site; USD 61,261,872 - 70,460,107; Full time

Benefits offered by this job

Sign-On Bonus

Hybrid Work Environment

9/80 Flex Schedule

Loan Repayment Program

Job summary

Didi Hirsch Mental Health Services in Inglewood, CA, is hiring a Lead Case Manager (Inglewood Adult Services) for a full-time, hybrid role combining field, office, and remote work based in South Los Angeles.

You will conduct assessments, coordinate whole-person care, advocate for members, and partner with healthcare providers to connect resources, housing, and transportation, employing trauma-informed care and motivational interviewing.

Qualifications

• Two+ years of experience supporting Medi-Cal members or behavioral health populations
• Strong relationship-building and communication skills with the ability to engage individuals from diverse backgrounds
• Current California driver's license, reliable transportation, and ability to travel throughout the South Los Angeles community
• Knowledge of community resources, care coordination, trauma-informed care, motivational interviewing, and harm-reduction practices

Responsibilities

• Coordinate whole-person care across homes, shelters, clinics, and other settings
• Advocate for members, connecting to benefits, transportation, housing assistance, and community supports
• Apply motivational interviewing, trauma-informed care, and harm-reduction practices to empower engagement

Skills

Relationship-building & communication

Community resources knowledge

Care coordination

Trauma-informed care

Motivational interviewing

Harm-reduction practices

Education

High school diploma or GED

Bachelor's degree in social work, psychology, counseling, nursing, or related field

Job description

Lead Case Manager (Inglewood Adult Services)

This is a full-time, hybrid position that requires a mixture of field work, office work, and time spent working remotely. Candidates must be based in South Los Angeles (SPA 6).

About Didi Hirsch

Since 1942, Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services. Home to the nation's first Suicide Prevention Center, Didi Hirsch serves approximately 270,000 people annually through culturally responsive, equitable care. More than 1,000 dedicated employees and volunteers make our mission possible every day.

Make a Direct Impact in Your Community

Join Didi Hirsch's Enhanced Care Management team and help individuals with complex mental health, substance use, and social service needs access the care and support they deserve. As a Lead Case Manager (internally referred to as a Lead Care Manager), you will build meaningful relationships, coordinate whole-person care, and serve as a trusted advocate for members as they navigate their recovery and wellness journey.

What You’ll Love

• $7,500 Sign-On Bonus for External Candidates
• Hybrid Work Environment (field, office, and remote work)
• 9/80 Flex Schedule Available After Six Months
• Loan Repayment Program Opportunities
• Mission-Driven Organization and National Leader in Mental Health Services
• Pay Range: $21.38 - $24.59 per hour

What You’ll Do

Working collaboratively with healthcare providers, hospitals, community organizations, and support networks, you will coordinate seamless, whole-person care that helps members achieve their goals. This role is highly community-focused, requiring you to meet members where they are by providing services in homes, shelters, clinics, and other accessible settings.

• Conduct comprehensive assessments and develop personalized care plans that address the full spectrum of member needs, including physical health, behavioral health, substance use, housing stability, and access to social services.
• Advocate on behalf of members, connecting them to essential resources such as benefits, transportation, housing assistance, and community-based support.
• Use motivational interviewing, trauma-informed care, and harm-reduction practices to empower individuals to engage in their care, improve their well-being, and build long-term stability and independence.

What You’ll Bring

• High school diploma or GED required; bachelor's degree in social work, psychology, counseling, nursing, or a related field preferred.
• Two or more years of experience supporting Medi-Cal members, behavioral health populations, or individuals with complex care needs.
• Strong relationship-building and communication skills with the ability to engage individuals from diverse backgrounds.
• Knowledge of community resources, care coordination, trauma-informed care, motivational interviewing, and harm-reduction practices.
• Current California driver's license, reliable transportation, and the ability to travel throughout the South Los Angeles community.
• Strong organizational, critical-thinking, and documentation skills with the ability to manage multiple priorities effectively.

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

• Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
• Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.
• Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.
• Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
• Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.
• Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.