Lead Care Manager - Orange County

Heritage Health Network; Orange (AL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Performance bonuses

Hybrid work flexibility

Growth opportunities

Professional development

Meaningful work for Medi-Cal Pop.

Job summary

Heritage Health Network is seeking a Lead Care Manager to guide members through our Enhanced Care Management program in a hybrid role serving Orange County. You will coordinate care, develop personalized plans, and collaborate with providers and community resources to support member wellbeing.

In this role you will educate and advocate for members, identify gaps in care, and ensure timely documentation. This position emphasizes compassionate care and teamwork in a dynamic, community-focused

Qualifications

• Experience in care or case management (community-based preferred).
• Knowledge of Medi-Cal and ECM strongly preferred.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Willingness to travel within Orange County.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Serve as the primary point of contact for members and coordinate their care.
• Develop and manage personalized care plans with members and providers.
• Collaborate with healthcare teams and community resources.
• Support members through education, advocacy, and engagement.
• Identify and address gaps in care.
• Maintain accurate, timely documentation.

Skills

Care/case management

Medi-Cal/ECM knowledge

Communication skills

Interpersonal skills

Team-oriented

Willingness to travel

Bilingual (English/Spanish)

Job description

Lead Care Manager (ECM) – Hybrid Role

Heritage Health Network (HHN)

Join Heritage Health Network and make a meaningful impact in your community as a Lead Care Manager supporting members through our Enhanced Care Management (ECM) program.

This is a hybrid position (2 days remote, 3 days in the field), giving you the flexibility to work from home while building strong, in-person connections with members across Orange County.

Key Responsibilities

• Serve as the primary point of contact for members and coordinate their care
• Develop and manage personalized care plans with members and providers
• Collaborate with healthcare teams and community resources
• Support members through education, advocacy, and engagement
• Identify and address gaps in care
• Maintain accurate, timely documentation

Requirements

• Experience in care or case management (community-based preferred)
• Knowledge of Medi-Cal and ECM strongly preferred
• Strong communication and interpersonal skills
• Ability to work in a team-oriented environment
• Willingness to travel within Orange County
• Bilingual (English/Spanish) preferred

Benefits

• Medical, dental, and vision insurance
• Paid time off + paid holidays
• Performance bonuses opportunities
• Hybrid work flexibility
• Growth and professional development opportunities
• Meaningful work supporting vulnerable Medi-Cal populations

About Heritage Health Network

Heritage Health Network (HHN) is dedicated to providing Enhanced Care Management (ECM) services to the most vulnerable populations in Los Angeles, Riverside, and San Bernardino counties. We focus on delivering person-centered, community-based care management to high-need Medi-Cal members, breaking down traditional healthcare barriers, and ensuring comprehensive, culturally relevant care.