Lead Care Manager: Community-Based Health Team

New Horizon Counseling Center; Town of Hempstead (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid vacation and sick time

Flexible scheduling

Professional development and training

Collaborative work environment

Job summary

New Horizon Counseling Center in Nassau County, NY, is seeking a Care Management Supervisor to lead a team of Health Home Care Managers. The role combines leadership with direct client engagement across Nassau and Suffolk Counties.

The candidate will supervise, mentor, and support staff, handle complex cases, and ensure quality care in line with Health Home standards, while maintaining strong community engagement and documentation.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, Education, Nursing, Human Services, Healthcare Management, or related field. Master’s degree strongly preferred.

Responsibilities

• Supervise and mentor a team of Care Managers.
• Provide regular individual and team supervision.
• Coach staff through challenging cases and professional situations.
• Conduct case reviews and help staff develop effective interventions and care plans.
• Support staff development, training, and performance.
• Help staff navigate high-risk situations, safety planning, and incident reporting.
• Participate in community-based client visits throughout Nassau and Suffolk.
• Visit clients in homes, shelters, hospitals, and other community settings.
• Help ensure clients receive appropriate follow-up after ER visits and hospitalizations.
• Advocate for clients and help address barriers to care.
• Monitor client satisfaction and ensure services are meeting client needs.
• Review progress notes, assessments, and care plans; maintain quality documentation; manage staff schedules and documentation; ensure compliance with Health Home policies and clinical standards.

Skills

Leadership

Communication

Organization

Problem-solving

Travel readiness

Education

Bachelor's degree in Social Work / related field

Master's degree preferred

Tools

Outlook

Microsoft Word

Microsoft Excel

Health Home care management systems

Job description

New Horizon Counseling Center in Nassau County, NY, is seeking a Care Management Supervisor to lead a team of Health Home Care Managers. The role combines leadership with direct client engagement across Nassau and Suffolk Counties.

The candidate will supervise, mentor, and support staff, handle complex cases, and ensure quality care in line with Health Home standards, while maintaining strong community engagement and documentation.