Community-Focused Care Management Lead

New Horizon Counseling Center, Inc.; Town of Hempstead (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid vacation, sick time, and holidays

Professional development and training

Flexible scheduling

Opportunity for professional growth

Job summary

New Horizon Counseling Center in Nassau County, NY is seeking a Care Management Supervisor to lead a team of Health Home Care Managers serving clients across Nassau and Suffolk Counties. This is a full-time, salaried role that blends leadership with direct client engagement to improve care outcomes.

You will supervise and mentor staff, conduct case reviews, ensure quality documentation in the EHR, manage schedules and caseloads, and build partnerships with shelters, hospitals, and community

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, Education, Nursing, Human Services, Healthcare Management, or a related field. Master’s degree strongly preferred.
• At least 3 years of experience in case management, care coordination, or a related field.
• Experience with individuals with SMI and/or housing instability.
• Strong communication, organization, leadership, and problem-solving skills.
• Ability to work independently while collaborating with a team.

Responsibilities

• Lead and mentor a team of Care Managers.
• Provide regular individual and team supervision.
• Coach staff through challenging cases and professional situations.
• Conduct case reviews and help staff develop effective interventions and care plans.
• Support staff development, training, and performance.
• Navigate high-risk situations, safety planning, and incident reporting.
• Participate in community-based client visits across Nassau and Suffolk.
• Visit clients in homes, shelters, hospitals, and other settings.
• Help ensure follow-up after ER visits and hospitalizations.
• Advocate for clients and address barriers to care.
• Monitor client satisfaction and ensure services meet needs.
• Review progress notes, assessments, and care plans.
• Maintain quality documentation in the EHR.
• Manage staff schedules, caseloads, and reporting.
• Ensure compliance with Health Home policies and clinical standards.
• Use Outlook, Word, Excel for communication and reporting.
• Collaborate with shelters, hospitals, providers, and community organizations.
• Strengthen relationships with community partners.
• Assist with crisis intervention and client advocacy when needed.

Skills

Leadership

Team supervision

Communication skills

Case management

Community outreach

Travel to Nassau/Suffolk

Education

Bachelor's degree in Social Work or related field

Master's degree preferred

Tools

Outlook

Word

Excel

Job description

New Horizon Counseling Center in Nassau County, NY is seeking a Care Management Supervisor to lead a team of Health Home Care Managers serving clients across Nassau and Suffolk Counties. This is a full-time, salaried role that blends leadership with direct client engagement to improve care outcomes.

You will supervise and mentor staff, conduct case reviews, ensure quality documentation in the EHR, manage schedules and caseloads, and build partnerships with shelters, hospitals, and community