Lead Care Manager, Bilingual (Spanish)

Didi Hirsch Mental Health Services; Glendale (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Lead Care Manager who is bilingual in Spanish to provide comprehensive case management and mental health services. This full-time, hybrid role involves working closely with individuals facing persistent mental illness and substance use challenges. You will be responsible for developing personalized care plans, advocating for clients, and connecting them with essential services. Join a dedicated team committed to making a difference in the community, where your skills will help empower individuals towards recovery and well-being.

Benefits

Sign-on bonus

Flexible work schedule after six months

Health benefits

Professional development opportunities

Qualifications

• 2+ years of experience in care management or mental health services.
• Ability to engage with diverse populations and connect with individuals.

Responsibilities

• Serve as the primary contact for members and their families.
• Develop comprehensive Care Management Plans with multidisciplinary teams.
• Advocate for members with healthcare professionals.

Skills

Fluency in Spanish

Case Management

Motivational Interviewing

Critical Thinking

Communication Skills

Education

High School Diploma or GED

Bachelor's Degree in Social Work or related field

Tools

Personal Computer

Job description

Description

Lead Care Manager, Bilingual Spanish (Glendale Adult Services)

This is a full-time, hybrid position that requires a mixture of field work, office work, and time spent working remotely. The primary working location will be the Glendale and surrounding area.

You have the option to elect to a 9/80 flex work schedule after the first six months of employment.

The pay range for this role is between $21.38 - $24.60 per hour.

$2,000 sign-on bonus for external candidates.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible.

Summary

As a Lead Care Manager, you will play a crucial role in providing comprehensive case management, mental health, and substance use services to individuals with a history of persistent mental illness and/or substance use. In this position, you will be responsible for offering personalized care and support to individuals within an integrated health care setting, helping them navigate and access necessary services to optimize their well-being and recovery.

Primary Duties

• Serves as the primary point of contact for the Member, Member's family, Authorized Representative (AR), caregiver, other authorized support person(s) as appropriate, and the multidisciplinary care team providing care to the Member.


• Assess member needs in the areas of physical health, mental health, substance use, community-based Long Term Services & Supports (LTSS), oral health, palliative care, trauma-informed care, social supports, and housing as appropriate for individuals experiencing homelessness.


• Develops a comprehensive Care Management Plan with input from a multidisciplinary care team, as well as the member, to ensure a whole-person approach is taken in identifying gaps in treatment or gaps in available and needed services.


• Implements Care Plan services and development of health action plan.


• Offer services where the ECM member lives, seeks care, or finds most easily accessible.


• Connect ECM member to other social services and supports he/she may need.


• Advocate on behalf of members with health care professionals.


• Use motivational interviewing, trauma-informed care, and harm-reduction practices.


• Work with hospital staff on discharge plan as needed.


• Conduct outreach to and engage eligible HHP members to encourage enrollment in the program.


• Accompany ECM members to office visits, as needed.


• Monitor treatment adherence including medication.


• Provide health promotion and self-management health coaching.


• Arrange transportation.


• Other duties as assigned.

Position Requirements

• Fluency in the Spanish language for assigned program.


• High School Diploma or GED required. Bachelor's degree in social work, psychology, counseling, nursing, or related field preferred.


• 2+ years of experience working with Medi-Cal members, particularly in care management or mental health services.
  
  


• Comfortable working with diverse populations.


• Exceptional ability to connect and engage with people.


• Willingness to work in various environments including 1:1 in member's homes, clinical settings, and/or shelters.


• Ability to engage members.


• Critical thinking skills & effective verbal and written communications skills to consult with members, physicians, and providers.


• Ability to use a personal computer and document care management activities.


• Motivational interviewing.


• Current knowledge of clinical standards of care and disease processes.


• Knowledge of community resources in area of residence.


• Familiarity with trauma-informed care and harm reduction practices.

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.
Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all.
Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

#LI-KS1 #LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.