Lead Cage Cashier

Churchill Downs Incorporated (CDI); Henderson (NV); On-site; USD 32,000 - 45,000; Full time

Job summary

Churchill Downs Incorporated seeks a Cage Lead Cashier in Henderson, NV, responsible for overseeing cash transactions, ensuring exceptional customer service, and maintaining company integrity. Applicants are expected to demonstrate strong cash handling skills, leadership, and provide training to staff, with a background in high school education and relevant experience in the field.

Qualifications

• High School diploma or GED preferred.
• Two years experience in cash handling with leadership qualities required.

Responsibilities

• Verify internal monetary transactions and ensure customer satisfaction.
• Train and monitor cage personnel, maintain cash records.
• Act as a role model and adhere to company policies.

Skills

Customer Service

Cash Handling

Leadership

Mathematics

Education

High School diploma or GED Certification

Tools

Microsoft Office

PayCor

Money Sorters/Counters

Job description

A Cage Lead Cashier is responsible for verifying internal monetary transactions to protect company assets while providing excellent customer service.

• Adhere to Ellis Entertainment, LLC (“Ellis Park”) Core Values, and Policies & Procedures.
• Act as a role model within and outside the gaming and racing facility of Ellis Park.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently reports to work on time prepared to perform duties of position.
• Adhere to all administrative policies (Ellis Park Racing, Policy & Procedure Manual and departmental procedures), safety rules and health regulations.
• Assist in training, and monitoring assigned tasked to cage personnel.
• Perform duties as need for Drop/Count .
• Provide exceptional customer service to all external and internal customers and patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with cage personnel.
• Work odd or unusual hours including weekends, holidays, and overtime.
• Exercise strong motivational commitment to the organization, speak accurately and clearly to co-workers and guest.
• Exhibit strong knowledge of the cage procedures in a large-scale operations including but not limited to: verification of all cash exchanges and conversions, counting, verifying, and signing for banks assigned, maintaining accurate records, operate computer/equipment, perform cage cashier duties as necessary or assigned and accomplish all tasks as appropriate.
• Maintain strong knowledge with money handling, counting, and complex mathematical skills.
• Ensure excellent customer and employee service and arbitrates disputes professionally.
• Maintain a flexible schedule to open and close cage as necessary.
• Exercise basic knowledge in management, human resources and budgeting.
• Required to take a cashier’s test with a passing status.
• Request supervisor assistance when needed.
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first;assist coworkers; treat all coworkers with kindness, courtesy and respect;never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact, speak accurately, clearly, and verbally greet guests).
• Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
• At all times maintain a courteous, positive and professional working relationship with all Ellis Park personnel and the general public (e.g., coworkers, clients and vendors).
• Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.
• Perform additional duties and responsibilities as necessary or assigned.

Education & Experience

• High School diploma or GED Certification preferred.
• Must have two (2) years of experience in demonstrating leadership abilities involving cash handling.
• Must have relevant work experience in cash handling or cage cashier capacity.

Licensing & Certification:

• Must be able to obtain and maintain a valid license through the Kentucky Horse Racing Commission (KHRC).

Computer Equipment, Software, Machinery:

• Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.),
• Experience with PayCor (Timekeeper Software).
• Experience operating counting equipment (money sorters/counters, 10 key calculators).
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Essential Physical Requirements:

• The job requires the ability to bend over, crawl, crouch/stoop, hear, kneel, reach overhear, stand, talk, turn/twist, walk, see and repetitively use hands 51-100% if the time, and the ability to balance/climb 25-50% of the time.
• Requires employee to hear, sit, talk, and repetitively use hands the majority of the time.
• Requires employee to occasionally stand and walk.
• Requires employee to occasionally push/pull, carry, lift, and slide/transfer 1-30 lbs.
• Requires the ability to solve problems, organize, interpret data, read and write the majority of the time.
• The job requires the ability to make decisions and plan 25-50% of the time.

Supervisory Responsibilities:

• The job requires training, disciplining employees, scheduling, apportioning work among employees, leading, measuring performance, addressing complaints and issues with prudent, fair, and well-founded Leadership skills.
• The job is performed indoors in a gaming environment with frequent expose to smoke (e.g., cigarette smoke).
• You will also be in a confined areas and occasional exposure to hot/cold temperatures.

Other Requirements:

• Must provide and maintain a valid driver’s license.
• Comply with Ellis Park and the Federal Government Bank Secrecy Act Title 31.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.