Lead Cabling Technician

Optus, Inc; Jonesboro (AR); Remote; USD 10,000 - 60,000; Full time

Job summary

Optus, Inc is seeking a Lead Infrastructure Technician responsible for installing and troubleshooting cabling and fiber infrastructure. This position involves extensive travel to customer job sites and the management of other technicians, requiring strong communication and organizational skills.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Professional development assistance

Tuition reimbursement

Vision insurance

Qualifications

• 3+ years of cabling experience, minimum 1 year in project lead role.
• Proficient with Microsoft Office and cabling testing devices.
• Ability to read/interpret blueprints and customer service skills.

Responsibilities

• Meet with customers to review project scope and tasks.
• Install and terminate CAT5, CAT6, and fiber cables.
• Lead crews of installers and manage project tasks.

Skills

Cabling Experience

Project Management

Technical Documentation

Education

High School Diploma

College or Vocational Trade Degree

Job description

This position can be remote if necessary andrequires 3 + years of cabling experience, with a minimum of 1 year as project lead managing other techs. You will spend up to 75% of the time traveling to customer job sites.

The pay range is $26-$30/hr.

Who We Are:
We’re not just another IT services firm—we're architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect, communicate, and create value in the digital landscape. As a national leader in IT service delivery, we're seeking sharp, results-driven professionals to join our team and push the boundaries of what's possible.

At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages its expertise and commitment to CX to streamline multi-site enterprise operations, ensuring seamless functionality and instilling confidence in our clients nationwide. By joining us, you'll be part of a dynamic force that's setting new standards in IT service excellence.


Summary:
The Lead Infrastructure Technician installs, maintains and troubleshoots cabling and fiber infrastructure as well as installs and connects various network devices. The Lead Infrastructure Tech works directly with the engineers, project managers and customers to review work orders, project scope and any other requirements. They should be knowledgeable and understanding of telecommunications standards, as well as able to understand customer needs in order to provide recommendations. The Technician will consistently provide clear and concise communication via email and phone to the project manager and\or customer. The chosen candidate will provide exceptional communication skills, a strong attention to detail and high sense of urgency.
The Lead Cabling Technician can be based anywhere in the U.S. and must be able to travel frequently. This role requires up to 75% travel to customer job sites, often working out of town for extended periods.

Responsibilities:

• Meeting with customers, reviewing project scope and individual tasks.
• Installing, terminating, testing, certifying and labeling CAT5, CAT6, and Single/Multi Mode fiber.
• Building out complete IDF/MDF including installing Racks, Cabinets and ladder racking.
• Dressing cables and installing fiber channel trays.
• Drilling, cutting ceiling tiles, Penetrating firewalls, installing UL approved fire penetration solution including fire sleeves and fire stops.
• Installing various network devices, such as wireless access points, digital signage and security cameras
• Leading crews of installers, including sub-contractors
• Troubleshooting and repairing copper and fiber connections issues.
• Install, cut, bend EMT conduit and raceway as needed to complete pathways.
• Document and report completed tasks on a daily basis to the project manager
• Maintain quality of service by establishing and enforcing industry and organizational standards.
• Contribute to team effort by accomplishing assigned tasks as needed.
• Lead by example and meet or exceed requirements for all policies including attendance and dress codes.
• Ability to work together effectively and professionally with internal and external customers
• Ability to communicate verbally through use of phone, e-mail, and fax systems continuously throughout day
• Ability to drive for business purposes and maintain a good driving record

Requirements:

• College or Vocational Trade degree preferred, High school diploma required
• 3 years cabling experience, with a minimum of 1 year as project lead, managing other techs.
• Must be organized, detail oriented, multi-tasking
• Proficient with Microsoft Office
• A technical understanding of voice, data, and fiber optic systems is required
• Must be able to create detailed documentation
• Experience with cabling and fiber testing and certification devices
• Capable of reading/interpreting blueprints to provide detailed direction and understanding of work requirements/expectations to team members;
• Capable of interfacing with the customer and providing exceptional service
• Ability to climb ladders, crawl, kneel, reach overhead as required
• Ability to differentiate between colors for termination requirements

What We Offer:

• The pay range is $$26-$30/hr, based on experience
• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Physical Demands/Working Conditions: Up to 75% travel to off-site locations. Ability to read, write, and communicate orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to move boxes weighing up to 50 lbs. periodically throughout the workday. In this position, you will need to move around the job site or office, occasionally ascend and descend a ladder to install cabling, remain in a stationary position, and continuously position yourself to pull cable or reach cabling in tight, low places throughout the day. Must be able to perform tasks requiring hand and feet coordination and repetitive hand and wrist motions.

Optus is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.