Lead Butler

Starwood Hotels; Miami (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking a Lead Butler in Miami to provide exceptional guest service. The role involves coordinating various aspects of the guest's stay, ensuring a seamless experience while working flexibly within a 24-hour operation. Candidates should have a passion for service and relevant experience.

Qualifications

• Minimum 1 year of similar work experience.
• Experience in concierge operations is a plus.
• Flexibility for a 24-hour operation is required.

Responsibilities

• Coordinate logistics for guest stays including spa, dining, and transportation.
• Anticipate and meet guest needs seamlessly.
• Service guests from arrival through departure.

Skills

Guest Service

Communication

Logistics Coordination

Detail Oriented

Education

Post-secondary diploma or degree

Job description

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Grow with us...

Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

We are currently in search of a Lead Butler and a true bon vivant—a person who loves, more than anything, coordinating logistics of each guest’s stay including spa services, dinner reservations, transportation and exploration of the property. Someone who is a master of timing and communication, ensuring that each guest’s needs are anticipated and met in a way that is fluid, seamless and seemingly effortless. Someone who will begin servicing the guest prior to their arrival up until the time they depart from the hotel.

About You...

Passionate about guest service and a minimum of 1 year of similar work experience.

A post-secondary diploma or degree would be a plus.

Experience in concierge operations, a team player, hard worker, and detail oriented.

Is flexible and willing to meet the demands of a 24-hour operation.

About Us...

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

SH Hotels and Resorts is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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