Lead Business Systems Analyst - CAD/RMS

Maricopa County; Phoenix (AZ); Presencial; USD 68.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vision insurance

Dental Insurance

Life Insurance

Paid Holidays

3 weeks vacation PTO

Sick time PTO

Pension: Arizona State Retirement

Descripción de la vacante

Maricopa County Sheriff’s Office is seeking a Business Systems Analyst Senior/Lead to represent IT project activities and document agency processes. The role leads projects and training, crafting requirements, specifications, and testing plans in collaboration with internal IT and business teams.

The ideal candidate will have a Bachelor’s degree in CS/IT, 3 years of business systems analysis experience, and the ability to lead and deliver documentation and systems solutions across departments.

Formación

• Bachelor's degree required in CS or IT-related field.
• Three (3) years of business systems analysis experience required.
• Other combinations of education or experience may substitute on a year-for-year basis.

Responsabilidades

• Gather and document business requirements and define functional specifications.
• Learn and understand business practices to improve problem-solving.
• May lead a project team and direct technical resources.
• Develop work plans and monitor progress to success.
• Document data feed and system integration requirements.
• Work with developers/consultants to create system applications.
• Define processes and configuration as needed to meet business needs.
• Perform software testing and quality assurance.
• Develop reports and user manuals.
• Ensure data accuracy throughout project lifecycle.

Conocimientos

Business analysis

Documentation

Leadership

Educación

Bachelor’s Degree in Computer Science or IT related field

Herramientas

CAD/MPS Systems

Hexagon Informer

GPS/Mapping

Preservation Requests

Public Records

Tracker Portal

Time Management

SOPs

Descripción del empleo

Posting Date

10/20/26

Application Deadline

10/26/26

Pay Range

Min - 1st Quartile - Mid - Max

$67,500.00, $83,125.00, $98,750.00, $130,000.00

Job Type

Unclassified

Department

Sheriff

About The Position

The Business Systems Analyst Senior/Lead, under limited supervision, represents business activity in all IT projects and discussions. Responsible for agency business process analysis and documentation related to projects for new and existing information processing systems. Develops and refines the methodology and procedures necessary to standardize business requirements gathering software system design definition, and testing plans. Works with internal IT and business groups to define short- and long-term system development and processing plans based on business needs. Works independently and provides leadership for projects and training.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications:

Education

• Bachelor’s Degree in Computer Science or IT related field.

Experience

• Three (3) years of business systems analysis experience.

Combined Education And Experience Qualifications

• Other combinations of education or experience may substitute for the minimum qualifications on a year for year basis.

Other Requirements

• In order to be considered for employment with the Maricopa County Sheriff’s Office, successful candidates must not have a revoked or suspended driver’s license.
• Training that may be provided on-the-job: FEMA NIMS – IS100 and 700; Safety; Payroll; PREA.
• Prior to hiring, the Sheriff's Office requires that all candidates pass a background review.

Our Preferred Candidate Has

• CAD/MPS Systems Support: Troubleshoot, resolve, and elevate system issues to minimize operational disruptions
• Hexagon Informer: Troubleshoot and elevate issues to ensure accurate reporting and data access
• GPS/Mapping: Resolve location discrepancies, mapping errors and visibility issues
• Preservation Requests: Process, track and document monthly requests within retention requirements
• Public Records: Coordination and track requests while ensuring confidentiality and compliance
• Tracker Portal: Access, update, track records, request, and workflow status
• Time Management: Prioritization assignment, meet deadlines, and maintain accurate records
• SOPs: Develop and maintain procedures to ensure consistency and compliance

Why work for Maricopa County Sheriff’s office?

• Growth and stability since 1871
• Choice of three medical plans – starting as low as $70/month
• Vision insurance
• Dental Insurance
• Pet Insurance
• Life Insurance
• Paid Holidays – 10/year + 1 personal day
• Three weeks of vacation PTO accrual your first year (rollover!)
• Two weeks of Sick time PTO accrual your first year (rollover!)
• Pension: Enrollment in Arizona State Retirement System
• Paid Parental leaves (birth/adoption)
• 30% discount at KinderCare facilities in the Valley and MCKids Club to serve County employees and their families exclusively
• MCSO Mentoring program to provide personal and professional growth opportunities for all employees.
• Professional Development Assistance
• Tuition reimbursement
• Access to free County gyms
• Employee Discounts

Essential Job Tasks

• Gather and document business requirements and define functional specifications
• Learn and understand business practices and processes in order to improve business related problem-solving abilities
• May lead a project team, directing technical resources to fulfill project needs
• Develop work plans for team members and monitor progress to achieve success
• Tracks project issues, escalating when necessary
• Monitor project scope, escalating when necessary
• Develop functional and program specifications
• Document data feed and system integration requirements
• Work with software developers or consultants to create business applications that improve, simplify, and streamline business processing functions
• Work with vendors and consultants to define processes and system configuration as needed to meet business needs
• Define system configuration parameters and apply updates as applicable
• Perform software testing and quality assurance
• Design and develop reports using third party report writing tools
• Create and maintain application-related documentation and user manuals
• Work with the Training Division to help develop training materials for systems, as required
• Work with end users to resolve application related issues
• Work side-by-side with developers or consultants to resolve questions and issues related to business rules and application functionality
• Ensure data accuracy throughout project lifecycle
• Ensure that communications with users, associates, and superiors are complete, timely, and accurate
• Develop systems reports to meet business needs as required
• Leads post-project reviews to identify areas of continual improvement
• Collect and report data as required for departmental statistics
• Assist management in evaluating technology issues, policies, and procedures
• Be present at work site to perform assigned tasks at the times and dates scheduled and/or assigned by the supervisor

Working Conditions

Maricopa County is an EEO/ADA Reasonable Accommodation Employer.

The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such, in order to accommodate a disability or limitation, the essential job tasks may be performed in ways other than described on these pages.

Work occurs primarily indoors. Position includes accuracy, decision making, and interaction with all levels of County management and personnel. Responsibilities require concentration, accuracy, ethical conduct and a professional demeanor.

Work environment

• Indoors
• Frequent bright lighting
• Conditions may rarely include confided area, stairs or ladders

Physical environment

• Sitting, standing, walking
• Speaking, hearing, seeing, reading
• Distinguishing colors
• Bending/kneeling, reaching, twisting
• Lifting floor to waist fifteen (15) lbs.
• Lifting waist to shoulder five (5) lbs.
• Lifting shoulder to overhead five (5) lbs.
• Carrying fifteen (15) lbs. a distance of 8 feet
• Pushing/pulling fifteen (15) lbs. a distance of 5 feet

Social environment

• Accuracy
• Decision making
• Conditions frequently include time pressures, high volume of work, handling multiple or complicated tasks, unscheduled tasks, frequently changing tasks, concentration, teamwork, working in close physical proximity with others
• Conditions may rarely include interruptions, public contact, overtime/rotating shifts

Knowledge, Skills, And Abilities

Knowledge of

• Hardware platform(s), technologies, and project methodologies used by MCSO.
• Principles of EIS and related technologies (e.g., IAPro, EIPro, Blue Team).
• SQL and cloud storage solutions.
• Standard business practices, policies, and procedures.
• Software development lifecycle and various associated methodologies

Skill in

• Applying advanced analysis skills to tasks and troubleshooting applications.
• Problem-solving and using critical thinking to resolve issues.
• Collecting and reporting data.
• Using data conversion/interface tools and developing data conversion and interface strategies.
• Designing and developing reports.
• Conducting Quality Assurance reviews.

Ability to

• Create project-related documentation (e.g., functional and technical requirements, design specifications, configuration plan, testing and training plans, deployment plan).
• Maintain successful working relationships with business and technical staff including developers, consultants, Training Division, and end users.
• Communicate effectively in oral and written format.
• Work independently and provide leadership for projects and training.

Selection Procedure

The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on the evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources.

All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County.

Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on relevant experience, internal equity, and budgetary allowances.

Maricopa County is an EEO/ADA Reasonable Accommodation Employer.

• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.