Lead Business Ops/Contracts Support Supervisor

CBRE; Cedar Rapids (IA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(K)

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

CBRE is seeking a Lead Business Operations/Contracts Supervisor in Cedar Rapids, IA. You will oversee the team delivering administrative contract support, ensuring vendor and partner relationships run smoothly and in compliance.

The role is hybrid with three days in office and two days remote, with some regional travel. You will set team goals, review contracts, monitor performance, and mentor staff while ensuring adherence to policies and processes.

Qualifications

• Requires High School Diploma or GED with 5+ years of related experience.
• Prior shift manager or supervisory experience preferred.
• Strong ability to interpret and explain complex concepts clearly.

Responsibilities

• Set team goals for performance and deadlines; ensure alignment with company plans.
• Create and review vendor contracts for eligibility and SLAs.
• Monitor productivity and provide coaching and performance feedback.
• Organize workflow and ensure duties are understood and executed.
• Maintain timekeeping and personnel records; approve timecards.
• Resolve escalated complaints and ensure policy compliance.
• Lead by example and drive CBRE RISE values across the team.

Skills

MS Office proficiency

organizational skills

math skills

communication of complex concepts

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About The Role

As a CBRE Lead Business Operations/Contracts Supervisor you willoversee the team responsible for providing administrative contract support tothe department. You will play a pivotal role in supporting the client’srelationship with their business partners and vendors.

About The Role

As a CBRE Lead Business Operations/Contracts Supervisor you willoversee the team responsible for providing administrative contract support tothe department. You will play a pivotal role in supporting the client’srelationship with their business partners and vendors. We are committed to hiring the best, most talentedpeople and empowering them to thrive, grow meaningful careers and tofind a place where they belong. This job is part of the Contract Quality Management jobfunction. They are responsible for managing the delivery of contractualservices to ensure requirements are fulfilled. This role will be hybrid with three days in office/two days working from home. Some travel may be required within a specific region.

What You’ll Do

• Set the team goals for performance and deadlines. Ensure compliance with the company’s plans and vision.
• Create and review vendor contracts for eligibility and service level agreements.
• Monitor employee productivity and provide constructive feedback and coaching.
• Organize workflow and ensure that employees understand their duties or delegated tasks.
• Announce important information from upper management to employees.
• Maintain timekeeping and personnel records. Review and approve timecards.
• Receive escalated complaints and resolve difficult problems.
• Verify adherence to legal and company policies and procedures. Complete disciplinary actions if the need arises.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need

• High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master-level inquisitive mindset.
• Exceptional math skills. Ability to calculate sophisticated figures such as percentages, discounts, and markups.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of a global leader incommercial real estate and investment services that help businesses and peoplethrive. We are dynamic problem solvers and forward-thinking professionals whocreate significant impact! Our collaborative environment is built on our sharedvalues — respect, integrity, service, and excellence — and we value the variedperspectives, backgrounds, and skills of our people. At CBRE, you have theopportunity to chart your own course and realize your full potential!

Our Values in Hiring

At CBRE, we are committed to fostering a culture whereeveryone feels they belong. We value diverse perspectives and experiences, andwe welcome all applications.

Applicant AI Use Disclosure

We value human interaction to understand each candidate'sunique experience, skills and aspirations. We do not use artificialintelligence (AI) tools to make hiring decisions, and we ask that candidatesdisclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Lead Business Ops/Contracts Supervisor position is $65,000 annually and the maximum salary for the Lead Business Ops/Contracts Supervisor position is $85,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience.

This role will provide the following benefits:

• 401(K)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).