Lead Business Operations - US

Parloa GmbH; New York (NY); Hybrid; USD 150,000 - 237,000; Full time

Job summary

Join a dynamic startup as the Lead of Business Operations, where you will drive strategic initiatives across Sales, Marketing, and Product teams. You will remove bottlenecks, enhance operational efficiency, and lead special projects to scale the organization. This role offers a unique opportunity to shape the company's growth and impact in the Conversational AI space while collaborating with diverse teams in a hybrid work environment.

Benefits

Flexible working hours

Unlimited PTO

Health insurance

ClassPass membership

Training and development budget

Weekly sponsored office lunches

Qualifications

• 4+ years of total experience, including 2+ years at a top-tier consulting firm.
• Proven experience leading cross-functional initiatives in fast-moving environments.

Responsibilities

• Identify and remove cross-functional bottlenecks across teams.
• Design and lead commercial operating rhythms.
• Turn strategic goals into execution plans.

Skills

Communication

Leadership

Strategic Thinking

Education

Bachelor's Degree

Job description

As Lead, Business Operations, you’ll be the strategic engine behind how we execute and scale our go-to-market teams. You’ll work across Sales, Marketing, Customer Success, and Product, helping the entire commercial organization move faster, align better, and grow smarter. You’ll design the rhythms, frameworks, and systems that keep our teams connected and accelerating toward our goals. You’ll tackle the big, messy, cross-functional challenges that don’t sit neatly within one team and solve them in ways that unlock scale, clarity, and speed.Whether it’s rolling out a new territory model, rethinking how we run QBRs, launching a new market, or driving special projects, you’ll be the go-to person to get it done: fast, right, and collaboratively.

IN THIS ROLE YOU WILL:

• Identify and remove cross-functional bottlenecks across Sales, Marketing, CS, and Product.
• Design and lead commercial operating rhythms: pipeline reviews, forecast calls, QBRs, and more.
• Turn strategic goals into clear execution plans with owners, milestones, and success metrics.
• Lead special projects like pricing changes, tool rollouts, customer segmentation, or market expansions.
• Build the templates, playbooks, and frameworks that make it easier for teams to move fast and win.
• Be the glue between teams—making sure the right people are aligned, decisions are documented, and actions are followed through.
• Always look for ways to simplify, scale, and improve how we operate.

WHAT YOU BRING TO THE TABLE:

We’re looking for a first-principles thinker and operator who thrives in ambiguity and scales impact through structure. Ideally, you have:

• 4+ years of total experience, including 2+ years at a top-tier consulting firm (e.g., McKinsey, BCG, Bain) and 2 to 4 years in Business Operations, Strategic Finance, or a similar role at a high-growth startup.
• Proven experience leading cross-functional initiatives in fast-moving, ambiguous environments.
• Exceptional communication skills—you know how to influence without authority.
• A bias for action—you’re not waiting for perfect clarity to move.
• Experience working closely with executive leadership.
• Comfort working across time zones, cultures, and fast-paced teams.

Bonus points if you have international experience and are excited about building a truly global company.

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture, and enjoy an immersive onboarding experience in Berlin to dive into our product and culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.
• Competitive compensation and equity package.
• Flexible working hours, unlimited PTO, and travel opportunities.
• Access to a training and development budget for continuous professional growth.
• ClassPass membership, Nilo Health, Health insurance, weekly sponsored office lunches.
• Regular team events, game nights, and other social activities.
• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days

Your recruiting process at Parloa:

Salary Range

$150,000 - $237,000 USD

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team .

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