Lead Business Operations Coordinator

CBRE Group, Inc.; Cedar Rapids (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading real estate services firm is seeking a Lead Business Operations Coordinator in Cedar Rapids, IA. In this role, you will oversee the administrative support team, ensuring compliance with company policies and guiding performance to meet team objectives. Responsibilities include monitoring productivity, resolving complaints, and leading by example according to company values. This position significantly impacts customer objectives through effective team management.

Responsibilities

• Set team goals for performance and ensure compliance with company plans.
• Monitor employee productivity and provide feedback.
• Organize workflow and clarify duties for employees.
• Announce important information from management to staff.
• Maintain personnel records and timekeeping.
• Resolve employee complaints and complex problems.

Job description

About the Role:

As a CBRE Lead Business Operations Coordinator, you will oversee the team responsible for providing administrative contract support to the department.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

This role can be filled in the following cities: Cedar Rapids, IA; New Albany, OH; or Phoenix, AZ

What You’ll Do:

• Set the team goals for performance and deadlines. Ensure compliance with the company’s plans and vision.
• Monitor employee productivity and provide constructive feedback and coaching.
• Organize workflow and ensure that employees understand their duties or delegated tasks.
• Announce important information from upper management to employees.
• Maintain timekeeping and personnel records. Review and approve timecards.
• Receive escalated complaints and resolve difficult problems.
• Verify adherence to legal and company policies and procedures. Complete disciplinary actions if the need arises.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.