Lead Business Consultant

Health Care Service Corporation; Chicago (IL); Hybrid; USD 93,000 - 168,000; Full time

Job summary

Health Care Service Corporation is seeking a seasoned professional to support the new IFM team with requirements research, document drafting, and cross-team processes. You will create, maintain, and file customer-specific documents for new or existing business in line with guidelines and statutory requirements.

The role supports performance, overall quality, and resource allocation for all IFM document generation teams, and contributes to implementation strategies and initiatives within a hybrid

Qualifications

• Bachelor’s degree and 5 years of experience OR 11 years of experience in project management, business analysis, process improvement, strategic planning, product administration or other relevant healthcare function
• Demonstrated experience leading, coaching, and mentoring teams and more junior resources
• Experience communicating with senior management and leadership from multiple divisions
• Problem resolution experience and skills
• Knowledge of strategic planning techniques and industry trends
• Verbal and written communications skills including establishing working relationships across departments, preparing presentations to senior management, and establishing team environment
• Experience managing and delegating assignments across multiple complex projects successfully in a matrixed environment
• PC proficiency to include MS Office products
• Organizational skills
• Negotiations skills
• Analytical skills
• Detail oriented

Responsibilities

• Research requirements and draft documents for the IFM team
• Create, maintain, and revise customer-specific documents in compliance with guidelines
• Support filing of customer-specific documents for new/existing business
• Support performance, quality and resource allocation for IFM document generation teams
• Assist with implementation strategies, projects, and initiatives

Skills

Leadership & mentoring

Communication with senior management

Problem solving

Analytical skills

Organizational skills

Negotiation skills

MS Office proficiency

Detail oriented

Education

Bachelor’s degree

11 years of experience in related healthcare functions

Tools

MS Office

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position will be supporting a new Individual and Family Markets (IFM) team responsible for requirements research, document language drafting, and cross-team processes. This position will be involved with document creation, maintenance/revision and supporting the filing of customer‑specific documents for new/existing business in accordance with corporate guidelines, benefit specifications, and statutory requirements. Will support the performance, overall quality and resource allocation to support all IFM document generation teams. Will support implementation strategies, projects and initiatives.

Please note: Candidates who require current or future visa sponsorship (e.g., H-1B, TN, OPT, CPT, or other employment‑based sponsorship) are not eligible for consideration for this position.

Required Job Qualifications

• Bachelor’s degree and 5 years of experience OR 11 years of experience in project management, business analysis, process improvement, strategic planning, product administration or other relevant healthcare function
• Demonstrated experience leading, coaching, and mentoring teams and more junior resources
• Experience communicating with senior management and leadership from multiple divisions.
• Problem resolution experience and skills.
• Knowledge of strategic planning techniques and industry trends
• Verbal and written communications skills including establishing working relationships across departments, preparing presentations to senior management, and establishing team environment.
• Experience managing and delegating assignments across multiple complex projects successfully in a matrixed environment.
• PC proficiency to include MS Office products.
• Organizational skills.
• Problem resolution experience and skills.
• Negotiations skills.
• Analytical skills.
• Detail oriented.

Preferred Required Job Qualifications

• Experience driving personalization efforts at a large organization.
• Monitoring and tracking initiative impacts against the personalization maturity curve and connecting them to key enterprise outcomes.
• Health insurance or healthcare industry experience.
• Proven strategic thinking and execution.
• Ability to drive decisions, create optionality and determine impacts of options.
• Ability to clearly articulate and prepare presentations for all levels to share data, options and recommendations.

This position is expected to adhere to HCSC's hybrid flex policy of 3 days in office weekly.

Compensation: $92,700.00 - $167,500.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug‑free and smoke‑free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.