Lead Business Analyst (Claims)

TieTalent; Oregon (IL); Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Lead Business Analyst to join their dynamic team. This role is pivotal in guiding clients through the complexities of Workers' Compensation claims management. You will leverage your extensive experience to conduct thorough business process analyses and align technology solutions with business needs. This position offers the opportunity to mentor junior analysts while working collaboratively with cross-functional teams to drive impactful solutions. Join a forward-thinking company that values diversity and innovation, and take your career to new heights in a supportive and inclusive environment.

Qualifications

• 7+ years of business analysis experience in Workers' Compensation industry.
• Strong knowledge of business modeling and requirements analysis.

Responsibilities

• Lead business process analysis and needs assessments for claims management.
• Facilitate collaborative requirements sessions and document business requirements.

Skills

Interpersonal Skills

Analytical Skills

Problem-Solving Skills

Facilitation Skills

Communication Skills

Knowledge of Workers' Compensation

Education

Bachelor's degree in business or related field

Tools

Microsoft Office (Word, Excel, MS Project, Visio)

SQL Server

Oracle

Job description

Title: Lead Business Analyst (Claims)

Location: Remote

Job Description:

Sapiens is on the lookout for a Lead Business Analyst to become a key player in our North America team. If you're a seasoned Talend pro and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.

This position will be part of Sapiens' SNAP division. For more information, Click here.

Position Summary:

The Lead Business Analyst has Workers' Compensation experience with a focus on claims management. The Lead Business Analyst operates under limited supervision taking the lead as a client liaison, conducting business process analysis, needs assessments, and preliminary cost/benefits analysis to align technology solutions with business initiatives. Develops business specifications for technical personnel. Conducts analysis of business goals, objectives, and needs of the business environment. Makes recommendations to improve business processes. Utilizes systems and data to resolve business issues in the most effective manner. May provide financial or operational business analysis and research to support business goals.

The Lead Business Analyst is accountable for understanding the business environment and processes to be able to derive practical business-system solutions as related to the specific goals of the project. The Lead Business Analyst must ensure that all aspects of the business need or problem are correctly reflected in the solution developed by the solutions team. The client will rely on the judgment and expertise of the Lead Business Analyst as Functional User Reviews and User Acceptance Testing are delivered. The development and quality assurance teams will rely on the judgment and expertise of the Lead Business Analyst for all business process-related questions arising from the development work and subsequent testing. The Lead Business Analyst may assist the Project Manager in prioritizing and directing the work of other Business Analysts on the team as well as provide mentoring and training for new or more junior Business Analysts.

Professional Responsibilities:

1. Uses sound judgment and experience to solve moderately complex business process problems or to propose solutions for these problems to Sapiens management and to clients.
2. Applies Workers' Compensation Claims industry knowledge and expertise to guide client in business and process decisions.
3. Leads business process analysis, needs assessments and preliminary cost/benefits analysis to align IT solutions with business initiatives.
4. Plans, schedules and leads collaborative requirements elaboration sessions with the client's business users.
5. Defines and documents clear and concise business requirements that describe business scenarios and processes in language understandable to both technical and domain stakeholders.
6. Captures business requirements using Change Requests, Storyboarding, Use Case Modeling, etc.
7. Tracks project scope through careful requirements management.
8. Works with development and quality assurance teams to schedule requirement reviews.
9. Provides input to and review of estimates at each phase of a project.
10. Produces output documentation and provides guidance to users as appropriate.
11. Prepares for and facilitates Functional User Reviews as part of enhancement delivery.
12. Works as the liaison between client stakeholders, project team members, software engineers and quality assurance personnel.
13. Identifies gaps, project and service opportunities and future enhancements to strengthen our industry presence, meet client needs and seek revenue opportunities.
14. Facilitates or participates in periodic sales support: demonstrations, preparation of RFP response, gap analysis studies.
15. Perform other duties as required.

Years of Experience:

7+ years of business analysis experience in the Workers' Compensation industry, with a focus on Claims Management.

Skills and Knowledge:

1. Excellent interpersonal, verbal, written and presentation skills.
2. Ability to set, drive and achieve deliverables.
3. Strong facilitation skills.
4. Strong domain expertise in functional areas and lines of business relevant to Sapiens' strategy such as solid commercial, personal lines or workers comp rating and underwriting is required.
5. Strong knowledge of Use Case modelling.
6. Must possess a strong knowledge of the Workers Compensation insurance industry.
7. Working knowledge of business modelling, requirements and analysis & design disciplines of overall iterative software development life cycle.
8. Must demonstrate the ability to effectively communicate business concepts to both technical and end users.
9. Must demonstrate strong analytical and problem-solving skills.
10. Experience with Microsoft Office products (Word, Excel, MS Project, Visio).
11. Experience with relational databases (SQL Server and/or Oracle).

Travel:

This position requires travel as needed to support business objectives, with frequency varying based on project demands (up to 25% with some months heavier than others). Therefore, the candidate must be available for travel and on-site work at the customer site. Flexibility with regards to availability for travel, based on project and customer requirements, will be necessary.

Education/Certifications/Training:

Bachelor's degree in business, marketing, computer science and/or related field; related work experience can be substituted for educational requirement.

About Sapiens:

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens' robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers' compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success.

At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.

Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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