Lead Business Analyst

Trident Care; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

Trident Care is seeking a Lead Business Analyst to partner with Sales, Customer Service, Finance, IT and Warehouse teams. You will gather requirements, create functional specs, map current and future processes, and drive improvements to optimize order-to-cash workflows and healthcare operations.

You will lead cross-functional collaboration, document requirements, and support testing, training, and go-live activities while ensuring regulatory compliance within healthcare processes.

Qualifications

• Deep understanding of Order-to-Cash processes (order mgmt, billing, collections, revenue recognition)
• Experience with healthcare applications and data systems
• Strong communication with both technical and business users
• Ability to manage multiple priorities and deliverables in a fast-paced environment
• Knowledge of Agile project management methodologies

Responsibilities

• Serve as liaison between development teams and customers/end users
• Gather requirements and translate into functional specifications
• Develop BRD/FRD and other BA documents
• Lead requirements validation, UAT support, and go-live monitoring
• Support system testing and validation phases
• Create and maintain operational reports and dashboards
• Collaborate with cross-functional teams to ensure process alignment

Skills

Order-to-Cash

Communication

Analytical thinking

Problem solving

Independent yet collaborative

Education

Bachelors in Business/IS/MIS

Healthcare/OTC domain experience

Tools

ServiceNow Agile

Jira

Excel

Job description

Lead Business Analyst

This role works closely with various business stakeholders, cross-functional teams including Sales, Customer Service, Finance, IT and the Warehouse to support daily operations, identify areas for improvement, and help implement changes that drive business value. Gathers business requirements, conducts needs assessments, and develops functional specifications to ensure that developed information technology solutions support business objectives.

General Responsibilities:

Serves as a liaison between development teams and the internal/external customer or end user.

Follows an established requirements gathering process to identify requirements.

Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation.

Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance.

May develop user documentation or training materials

Create BRD, FRD and other business analysis documents

Translate business needs into functional specifications for system enhancements or workflow changes.

Document current-state and future-state process maps, data flows, and system interactions

Develop and maintain documentation for business processes, system configurations, and training materials.

Troubleshoot user issues and escalating as needed to senior analysts or development teams.

Assist with project planning, execution, and closure of organizational initiatives.

Collaborate with cross-functional teams to ensure alignment and effective implementation of processes.

Conduct data analysis to identify trends, patterns, and areas for improvement in performance.

Ensure compliance with relevant regulations and industry standards for processes, especially within the healthcare industry.

Provide hands-on support for business systems, with a focus on order processing and customer fulfillment.

Assist in configuration updates and related operational tasks.

Analyze current workflows and suggest opportunities to improve accuracy, speed, and customer experience.

Support business teams during system testing and validation phases.

Assist with building and maintaining operational reports and dashboards.

Analyze transactional data to identify trends or gaps impacting O2C performance.

Participate in system enhancements, including requirement validation, UAT support, and go-live monitoring.

Work with third-party vendors and internal developers to support integrations with other systems

Create user guides, process documentation, and training materials.

Help train end users with new functionality or system updates.

Skills and Qualifications:

Strong understanding of Order-to-Cash processes, including order management, billing, collections, and revenue recognition

Familiarity with HealthCare applications, SQL, and project management methodologies.

Excellent communication skills; able to work with both technical teams and business users.

Detail-oriented with solid organizational skills and the ability to manage multiple priorities.

Ability to analyze complex problems, identify root causes, and develop effective solutions.

Strong analytical and problem-solving skills to identify areas for improvement and implement changes

Ability to work independently while collaborating in a team environment.

EDUCATION AND EXPERIENCE

10-15 + years of experience as a business analyst, preferably in healthcare or related industry.

10 years of experience in OTC process and applications in healthcare

Bachelor’s degree in Business, Information Systems MIS, or related field.

Experience working in Agile project management methodologies

Experience working in ServiceNow Agile, Jira, Excel