Lead budtender

202 Cannabis Co; Garnerville (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Tip pool eligibility

Paid training

Advancement opportunities

Job summary

202 Cannabis Co. in Garnerville, NY, is seeking a Team Lead to supervise the sales floor, manage opening/closing procedures, and coach staff for exceptional customer experiences in a compliant, fast-paced cannabis retail setting.

The role supports daily dispensary operations, cash handling, and adherence to NY OCM regulations. Must be 21+, with strong leadership and communication for success in a growing organization.

Qualifications

• Strong leadership and coaching abilities are essential.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced retail environment.
• Experience with POS systems and basic computer skills.

Responsibilities

• Lead by example and foster a positive, professional work environment.
• Oversee opening and closing procedures and cash handling.
• Coach team members on customer service, sales techniques, and product knowledge.
• Drive sales through upselling and promotions while meeting goals.
• Ensure compliance with company policies and state regulations.

Skills

Leadership

Customer service

Communication

Multitasking

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Job description

As a Team Lead at 202 Cannabis Co., you'll play a key role in the day-to-day success of our dispensary by leading the sales floor, supervising shift operations, supporting opening and closing procedures, coaching team members, and ensuring an exceptional customer experience in a compliant and fast-paced environment.

About 202 Cannabis Co

We are a Cannabis retailer, providing high quality products and advice.

Description

Location:202 Cannabis Co. – Garnerville, NY

Job Type:Full-Time or Part-Time

Pay:$19.00–$20.00 per hour(based on experience)

Job Overview

The Team Lead supports the daily operations of the dispensary by leading the sales floor, overseeing opening and closing procedures, ensuring accurate cash handling, coaching team members, delivering exceptional customer service, and maintaining company policies and compliance standards. This role serves as a working leader who leads by example while supporting management in achieving operational and sales goals.

Key Responsibilities

Leadership & Team Development

• Lead by example and foster a positive, professional work environment.
• Support and motivate team members throughout each shift.
• Serve as the primary point of contact for routine employee questions during assigned shifts.
• Assist with onboarding and training new employees.
• Coach staff on customer service, sales techniques, product knowledge, and company expectations.
• Delegate tasks and ensure daily responsibilities are completed efficiently.
• Communicate operational concerns, customer issues, and employee feedback to management.

Customer Experience & Sales

• Deliver exceptional customer service by educating customers and making personalized cannabis recommendations.
• Build strong customer relationships and promote repeat business.
• Resolve customer concerns professionally and elevate issues when appropriate.
• Promote daily specials, loyalty programs, and store events.
• Drive sales through effective upselling, cross-selling, and product education.
• Lead by example in achieving individual and team sales goals.

Opening, Closing & Cash Management

• Perform opening and closing procedures in accordance with company SOPs.
• Open and secure the dispensary while completing all required operational and security checklists.
• Count, balance, and reconcile cash drawers accurately at the beginning and end of each shift.
• Prepare and verify daily cash deposits following company cash-handling procedures.
• Investigate and report register discrepancies or cash variances to management.
• Ensure the sales floor is fully prepared before opening and properly secured at closing.
• Maintain accountability for store keys, alarm procedures, and security protocols while acting as the shift leader.

Operations & Inventory

• Support daily dispensary operations to ensure efficiency and organization.
• Maintain a clean, organized, and fully stocked sales floor.
• Assist with receiving deliveries, restocking inventory, and maintaining product displays.
• Monitor inventory levels and communicate low-stock items to management.
• Complete operational checklists and assigned projects accurately and on time.
• Assist with inventory counts, audits, and other operational tasks as needed.

Compliance

• Ensure compliance with all New York State Office of Cannabis Management (OCM) regulations and company policies.
• Verify customer identification and purchase eligibility.
• Follow all inventory control, security, and cash-handling procedures.
• Maintain confidentiality of sensitive business information.
• Report compliance or safety concerns immediately to management.

Qualifications

• Must be at least 21 years of age.
• High school diploma or equivalent required.
• Previous retail leadership experience preferred.
• Cannabis dispensary experience strongly preferred.
• Excellent communication and interpersonal skills.
• Strong leadership and conflict-resolution abilities.
• Ability to multitask in a fast-paced retail environment.
• Reliable attendance and punctuality.
• Experience with POS systems and basic computer skills.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 30 pounds.
• Ability to bend, reach, and stock merchandise.
• Availability to work evenings, weekends, and holidays as business needs require.

Preferred Skills

• Strong cannabis product knowledge.
• Sales-focused mindset with a passion for customer service.
• Leadership and coaching experience.
• Cash handling and register balancing experience.
• Inventory management and merchandising knowledge.
• Excellent organizational and time management skills.
• $19.00–$20.00 per hour, based on experience.
• Tip pool eligibility.
• Paid training.
• Opportunities for advancement within 202 Cannabis Co.

Why Join 202 Cannabis Co.?

At 202 Cannabis Co., we're passionate about creating an exceptional experience for both our customers and our employees. We value teamwork, accountability, and growth, and we're looking for leaders who are ready to inspire others, uphold the highest standards, and help drive the continued success of our dispensary.