LEAD Cannabis Budtender - Full Time

Bud's Goods & Provisions Corp.; Watertown (MA); On-site; USD 30,000 - 32,000; Full time

Job summary

Bud's Goods & Provisions Corp. is seeking a Lead Sales Associate in Watertown, MA who spends the majority of shifts directly serving guests, completing cannabis sales, and supporting the sales floor.

You bring strong guest service, product knowledge, and cash-handling skills to thrive in a fast-paced retail cannabis environment. This non-supervisory role offers opportunities to assist peers and maintain a welcoming, compliant store atmosphere.

Qualifications

• High school diploma or equivalent - required
• Two or more years of work experience - required
• Cannabis industry experience - preferred
• Retail, hospitality or customer-facing experience - preferred
• Strong cash-handling experience - preferred
• Experience with POS systems - preferred
• Demonstrated reliability, product knowledge & guest-service performance - preferred

Responsibilities

• Spend the substantial majority of each shift directly serving guests and performing Sales Associate duties
• Guide guests through the retail experience and complete cannabis sales transactions
• Provide knowledgeable, professional and hospitality-driven service
• Maintain advanced knowledge of cannabis products, brands, consumption methods and storage requirements
• Answer guest questions within the scope of Company training and applicable regulations
• Create an engaging, welcoming and efficient sales experience
• Build guest trust and loyalty through consistent service
• Maintain awareness of promotions, menu offerings and Company initiatives
• Help maintain efficient guest flow during high-volume periods
• Accurately make change and maintain an assigned cash till
• Maintain a clean, organized and guest-ready sales floor

Skills

Guest service

Cannabis knowledge

Sales etiquette

Cash handling

Attention to detail

Task prioritization

Interpersonal skills

Peer leadership

Accountability

Diversity engagement

Math skills

POS systems

MS Office

Tech troubleshooting

Learning mindset

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

THE ROLE

The Lead Sales Associate is first & foremost a guest-facing Sales Associate, spending the substantial majority of each shift directly serving guests, completing sales transactions & supporting the sales floor.

THE ROLE

The Lead Sales Associate is first & foremost a guest-facing Sales Associate, spending the substantial majority of each shift directly serving guests, completing sales transactions & supporting the sales floor.

You Bring

CORE COMPETENCIES & SKILLS

• Exceptional guest service & hospitality skills
• Advanced cannabis & product knowledge
• Strong sales etiquette with a guest-centered approach
• Consistent cash-handling & transaction accuracy
• Strong attention to detail
• Ability to prioritize tasks in a fast-paced environment
• Strong interpersonal & communication skills
• Ability to positively support & guide peers without exercising supervisory authority
• A solution-focused mindset & strong personal accountability
• Ability to connect with a diverse guest population
• Strong math skills & ability to think on your feet
• Proficiency with point-of-sale systems & company technology
• Working knowledge of Microsoft Office
• Ability to troubleshoot minor technology or POS issues
• Curiosity & willingness to learn new technology, systems & tools

Experience & Education

• High school diploma or equivalent - required
• Two or more years of work experience - required
• Retail, hospitality or customer-facing experience - preferred
• Cannabis industry experience - preferred
• Strong cash-handling experience - preferred
• Experience with POS systems - preferred
• Demonstrated reliability, product knowledge & guest-service performance - preferred

Essential Duties & Responsibilities

SALES & GUEST EXPERIENCE

• Spend the substantial majority of each shift directly serving guests & performing Sales Associate duties
• Guide guests through the retail experience & complete cannabis sales transactions
• Provide knowledgeable, professional & hospitality-driven service
• Maintain advanced knowledge of cannabis products, brands, consumption methods & storage requirements
• Answer guest questions within the scope of Company training & applicable regulations
• Create an engaging, welcoming & efficient sales experience
• Build guest trust & loyalty through consistent service
• Maintain awareness of promotions, menu offerings & Company initiatives
• Help maintain efficient guest flow during high-volume periods
• Accurately make change & maintain an assigned cash till
• Maintain a clean, organized & guest-ready sales floor

PEER LEADERSHIP & TEAM SUPPORT

• Serve as an experienced peer resource for Sales Associates
• Model Company standards, policies, hospitality expectations & proper procedures
• Answer routine procedural or product questions from peers based on established Company guidance
• Help newer Sales Associates understand established processes & expectations
• Communicate information & directions provided by Retail Management to the team
• Help reinforce training previously provided by management
• Identify questions, concerns or performance issues & elevate them to Retail Management
• Support a collaborative, respectful & positive team environment
• Understand that these peer-leadership responsibilities do not include supervisory or managerial authority over other employees

TRANSACTION & OPERATIONAL SUPPORT

• Review transactions for product, quantity & charge accuracy as assigned
• Verify online-order accuracy before guest pickup as assigned
• Maintain proficiency in the Company's point-of-sale system
• Support routine opening or closing tasks as assigned by management
• Perform key-holder responsibilities when authorized, provided those responsibilities do not involve supervising employees
• Troubleshoot minor POS or technology issues & elevate unresolved concerns
• Maintain accurate cash handling & follow all Company cash-control procedures
• Communicate cash needs or discrepancies promptly to Retail Management
• Perform additional non-managerial operational tasks as assigned

INVENTORY & COMPLIANCE

• Dispense cannabis & cannabis products in strict accordance with applicable regulations & Company procedures
• Maintain working knowledge of METRC & required POS processes
• Maintain awareness of inventory levels on the sales floor
• Communicate product needs to Inventory or Retail Management
• Maintain accuracy of assigned inventory & immediately report discrepancies
• Help prevent sales to minors, theft & diversion
• Follow all Company policies, Standard Operating Procedures & regulatory requirements
• Immediately elevate compliance or security concerns to management

TECHNOLOGY & AI

• Use company-approved technology & AI tools to support learning, organization, communication & day-to-day productivity
• Use approved AI tools to help organize information, improve routine written communications or better understand Company-approved materials when appropriate
• Use Company systems & technology accurately when completing sales, inventory & operational responsibilities
• Demonstrate curiosity & adaptability as new technology & systems are introduced
• Review all AI-generated information for accuracy before relying on or using it
• Never enter confidential employee, guest, Company or regulated information into an AI tool unless specifically authorized by Company policy
• Understand that AI & technology may support the role but do not replace Company training, established procedures, management direction or independent judgment

SUCCESS IN THIS ROLE

A Successful Lead Sales Associate Consistently

• Provides an outstanding guest experience
• Spends the substantial majority of working time directly supporting guests & sales
• Maintains strong transaction, cash & inventory accuracy
• Demonstrates advanced product knowledge
• Serves as a reliable & positive peer resource
• Models Company expectations without assuming managerial authority
• Identifies concerns & escalates them appropriately
• Maintains regulatory compliance
• Uses technology responsibly to improve individual effectiveness
• Demonstrates readiness for additional responsibility while remaining within the defined scope of the Lead role

Additional Requirements

• Must pass all required background checks
• Must be at least 21 years of age
• Must remain eligible for state-required cannabis industry badging
• Must maintain all required licenses, certifications & trainings
• Must remain compliant with Company policies & applicable cannabis regulations
• Must remain available to work nights, weekends & holidays as required

Physical Requirements

• Able to stand & move throughout the store for extended periods
• Able to lift & move up to 50 lbs
• Able to bend, reach, crouch & move safely throughout the facility
• Comfortable working in a fast-paced, high-volume retail environment
• Able to perform repetitive POS, cash-handling & inventory-related tasks

WORK ENVIRONMENT

This position operates primarily on the retail sales floor in a fast-paced, high-volume cannabis environment, with frequent direct interaction with guests, cannabis products, cash, technology systems & other team members.

The Lead Sales Associate is a guest-facing, non-supervisory position & is eligible to receive tips in accordance with applicable law & Company policy.

EQUAL OPPORTUNITY EMPLOYER

Bud's Goods & Provisions is an Equal Opportunity Employer committed to fostering an inclusive workplace free from discrimination, harassment & retaliation.

#ENGHP

Salary: $22.00 - $23.00 per hour