Lead Brand Specialist

Boar's Head Brand; Falls City (OR); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading food service provider seeks a Lead Brand Specialist in Falls City, OR. This role involves developing customer relationships and assisting in warehouse operations and deliveries. Candidates should have a high school diploma and 1+ years of relevant experience. Strong communication skills and the ability to manage inventory are essential. Join a dynamic team committed to providing excellent customer service and ensuring smooth operations in a fast-paced environment. Full-time position with competitive benefits.

Qualifications

• 1+ years of experience in a similar role or 3 years in customer service/sales.
• Valid driver's license Class C or higher, and clean driving record.
• Proficient in basic computer skills.

Responsibilities

• Develop customer relationships and ensure service levels.
• Assist with warehouse operations and team scheduling.
• Deliver perishable goods and monitor truck maintenance.

Skills

Customer service

Effective communication

Time management

Equipment inventory management

Education

High school diploma or equivalent

Job description

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Overview

The Lead Brand Specialist plays a key role in developing new customer relationships while maintaining service levels with an existing customer base and is responsible for customer deliveries, warehouse operations, and in-store activities for our retail and foodservice customers. The Lead will assist the General Manager and Warehouse supervisor with day-to-day operations, including team scheduling, routing, training, supply/equipment ordering, and fleet maintenance. We are looking for individuals with a passion for providing excellent customer service and building internal and external contacts. They should excel at working both independently and as members of a team.

Job Description

Essential Functions

Brand Artist

• Itemized check-in of delivered goods with a customer representative
• Complete bi-weekly customer inventory
• Create bi-weekly orders based on established inventory levels
• Pull credits, create out of date memos, and issue customer credits
• Complete merchandising resets and recommend opportunities for cross-merchandising

Brand Coach

• Complete one on one training with employees, including exceptional customer service, on the job safety procedures, safe driving practices, rotation procedures, and merchandising standards
• Complete assigned Go-Spot-Check missions
• Ability to communicate effectively with team members, colleagues, and supervisors across multiple means of communication, including phone, group messaging apps, email, and in-person
• Understanding of route operations and logistics
• Ability to attach reasonable expectancy of tasks to normal operations and problem‑solving

Brand Steward

• Delivery of perishable goods to customers
• Monitor truck maintenance schedule and necessary coordinate maintenance
• Understanding of "Full service" and "Drop & Go service" – Boar's Head merchandising standards, FIFO rotation, the difference between "working showcase" and "showcase," rotation standards of key accounts
• Proficient in understanding receiving processes/procedures for each customer as well as their effect on the back of house
• Complete additional activities or special projects as assigned

Additional Skills

• Equipment and supply inventory management
• Proficient in DOT logging procedures
• Ability to meet daily and monthly deadlines consistently
• Efficient time management and the ability to multitask

Minimum Requirements

Physical Requirements

• Ability to stand for a minimum of 4 hours
• Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl
• Ability to lift or carry objects weighing up to 100 lbs; push or pull objects up to 1000 lbs.
• Ability to work in a refrigerated/freezer environment

Job Requirements

• High school diploma or equivalent; including basic math and reasoning
• Ability to speak and read English
• 1+ years of experience as Brand Associate or three years of experience in customer service, sales, warehouse, or similar role
• Successful mastery of Brand Associate essential functions and requirements
• Valid driver's license Class C or higher, and clean driving record
• Basic computer skills

Training and Certification Requirements

• Product knowledge and customer service
• Company history
• ServSafe certification
• Deli Operations
  • Slicer use, maintenance, and cleaning
  • Deli scale operation and sanitation
  • Proper slicing technique, product wrapping, and handling
• DOT compliance and Safe Driver training

Location

Falls City Deli Provisions

Time Type

Full time

Department

Falls City Deli Provisions

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Marketing and Sales
• Food and Beverage Manufacturing

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