Lead, Billing Specialist

NeoGenomics Laboratories, Inc.; Fort Myers (FL); Remote; USD 65,000 - 95,000; Full time

Job summary

NeoGenomics is seeking a Lead, Billing Reimbursement to oversee daily billing operations in a remote capacity. You will guide the team, set productivity standards, and resolve issues to ensure accurate invoicing and timely collection.

Under minimal supervision, you will analyze AR trends, prepare management reports, and participate in process-improvement projects that enhance departmental efficiency. Schedule is Mon-Fri, 8am-4:30pm, with growth opportunities.

Qualifications

• 3+ years related experience in billing, insurance or healthcare.
• Background in Laboratory insurance billing preferred.
• Knowledgeable about billing practices including CPT coding and reimbursement processes.
• Proficiency in MS Word, Excel, and PowerPoint; Microsoft Power Pivot a plus.
• Able to write, speak, and listen well with different audiences.
• Able to write reports, business correspondence and other documentation materials.
• Able to think analytically, conceptually and systemically; collect and research data.

Responsibilities

• Leads, trains, coordinates and reviews the team workflow and system functions.
• Collaborates with billing management to develop and monitor billing productivity standards.
• Assists management with creating and maintaining a high-quality work environment so team members are motivated to perform at their highest level.
• Identifies and resolves billing issues and customer complaints in a timely manner.
• Ensures team has appropriate training and other resources to perform their duties.
• Researches and compiles data necessary and communicates findings to billing management.
• Responds to and resolves team members billing questions and issues.
• Develops and monitors QA/QC practices including providing feedback to team members.
• Maintains and contributes to month-end objectives and department metrics.
• Analyzes AR for trends and resolution in addition to providing management reporting on AR status.
• Provides management with team member statistical and performance status including QA/QC, production and AR metric results.
• Works as a member/leader of special or ongoing projects that are important to process improvement.
• Responsible for suggesting methods to improve departmental needs, efficiency and service to both internal and external customers.
• Assists the manager with daily operations of the department to include the development, analysis and implementation of staffing, training, scheduling and reward/recognition.
• Responsible for maintaining assigned worklists within the billing system.
• Additional Responsibilities (may be assigned)

Skills

Billing experience

Healthcare billing

MS Office proficiency

Communication skills

Analytical thinking

Education

HS Diploma

Associate degree preferred

Tools

MS Word

Excel

PowerPoint

Power Pivot

Job description

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety of HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

NeoGenomics is looking for a Lead, Billing Reimbursement operating remotely who wants to continue to learn in order to allow our company to grow.

Schedule: Monday to Friday 8am-4:30pm

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Position Summary:

Under minimal supervision, assists management in daily oversight and direction of billing operations and staff. Assists with establishing work procedures and processes that support the company and departmental standards, procedures and strategic directives. Uses appropriate judgment in upward communication regarding department or employee concerns.

Responsibilities:

• Leads, trains, coordinates and reviews the team workflow and system functions
• Collaborates with billing management to develop and monitor billing productivity standards
• Assists management with creating and maintaining a high-quality work environment so team members are motivated to perform at their highest level
• Identifies and resolves billing issues and customer complaints in a timely manner
• Ensures team has appropriate training and other resources to perform their duties
• Researches and compiles data necessary and communicates findings to billing management
• Responds to and resolves team members billing questions and issues
• Develops and monitors QA/QC practices including providing feedback to team members
• Maintains and contributes to month-end objectives and department metrics
• Analyzes AR for trends and resolution in addition to providing management reporting on AR status
• Provides management with team member statistical and performance status including QA/QC, production and AR metric results
• Works as a member/leader of special or ongoing projects that are important to process improvement
• Responsible for suggesting methods to improve departmental needs, efficiency and service to both internal and external customers
• Assists the manager with daily operations of the department to include the development, analysis and implementation of staffing, training, scheduling and reward/recognition
• Responsible for maintaining assigned worklists within the billing system
• Additional Responsibilities (may be assigned)

Experience & Required Qualifications:

• HS Diploma, Associates preferred
• 3+ years related experience in billing, insurance or healthcare; a background in Laboratory insurance billing preferred
• Knowledgeable about billing practices. This may include knowledge of Test pricing and CPT coding, reimbursement processes; commercial billing accounts receivables, review and interpretation of agings, cash flows, write offs and follow up analysis
• Proficiency in utilizing MS Word, Excel, and PowerPoint. Microsoft Power Pivot, a plus
• Able to write, speak, and listen well and appropriately with different audiences.
• Able to write reports, business correspondence and other documentation materials.
• Able to think analytically, conceptually and systemically. Able to collect and research data, draw valid conclusions and make appropriate decisions.

The Billing Operations focus specializes in performing all clerical functions related to billing, such as compiling, computing, recording, accounting and recording basic figures and statistics related to billing. Responsibilities include preparing invoices for services rendered for delivery or shipment of goods. This role involves applying deep expertise to perform non-routine, complex work, developing or adapting approaches with significant autonomy under minimal supervision, while determining methods independently and driving broader departmental impact through coordination, mentorship, and informal leadership.

Equal employment opportunity, including veterans and individuals with disabilities.