Lead, Billing Specialist

NeoGenomics Laboratories; United States; Remote; USD 60,000 - 88,000; Full time

Job summary

NeoGenomics Laboratories, Inc. is seeking a Lead, Billing Reimbursement to operate remotely, supporting daily oversight of billing operations and staff. The role emphasizes establishing procedures, QA/QC, and timely issue resolution to maintain high-quality service.

Schedule is Monday through Friday, with typical daytime hours. The position focuses on reducing AR risk, improving productivity, and delivering accurate reporting to management.

Qualifications

• HS Diploma, Associates preferred.
• 3+ years related experience in billing, insurance or healthcare; a background in Laboratory insurance billing preferred.
• Knowledgeable about billing practices, CPT coding, reimbursement processes; commercial AR review and follow-up.
• Proficiency with Word, Excel, PowerPoint; Power Pivot is a plus.
• Able to write, speak, and listen well with different audiences.
• Able to write reports and business documentation; strong analytical thinking.

Responsibilities

• Leads, trains, coordinates and reviews the team workflow and system functions.
• Collaborates with billing management to develop and monitor productivity standards.
• Maintains a high-quality work environment to motivate team performance.
• Identifies and resolves billing issues and customer complaints promptly.
• Ensures team has training and resources to perform duties.
• Researches data and communicates findings to billing management.
• Responds to and resolves team members billing questions and issues.
• Develops QA/QC practices and provides feedback to team members.
• Monitors month-end objectives and department metrics.
• Analyzes AR trends and provides management with AR status reports.
• Provides team member performance and QA/QC metrics to management.
• Participates in special projects for process improvement.
• Suggests methods to improve departmental needs and service quality.
• Assists manager with daily operations, staffing, training, and scheduling.
• Maintains billing system worklists.

Skills

Team leadership

Billing knowledge

Analytical thinking

Communication skills

Education

High School Diploma

Associate degree preferred

Tools

MS Word

MS Excel

PowerPoint

Microsoft Power Pivot

Job description

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

NeoGenomics is looking for a Lead, Billing Reimbursement operating remotely who wants to continue to learn in order to allow our company to grow.

Schedule: Monday to Friday 8am-4:30pm

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Position Summary:

Under minimal supervision, assists management in daily oversight and direction of billing operations and staff. Assists with establishing work procedures and processes that support the company and departmental standards, procedures and strategic directives. Uses appropriate judgment in upward communication regarding department or employee concerns.

Responsibilities:

• Leads, trains, coordinates and reviews the team workflow and system functions
• Collaborates with billing management to develop and monitor billing productivity standards
• Assists management with creating and maintaining a high-quality work environment so team members are motivated to perform at their highest level
• Identifies and resolves billing issues and customer complaints in a timely manner
• Ensures team has appropriate training and other resources to perform their duties
• Researches and compiles data necessary and communicates findings to billing management
• Responds to and resolves team members billing questions and issues
• Develops and monitors QA/QC practices including providing feedback to team members
• Maintains and contributes to month-end objectives and department metrics
• Analyzes AR for trends and resolution in addition to providing management reporting on AR status
• Provides management with team member statistical and performance status including QA/QC, production and AR metric results
• Works as a member/leader of special or ongoing projects that are important to process improvement
• Responsible for suggesting methods to improve departmental needs, efficiency and service to both internal and external customers
• Assists the manager with daily operations of the department to include the development, analysis and implementation of staffing, training, scheduling and reward/recognition
• Responsible for maintaining assigned worklists within the billing system
• Additional Responsibilities (may be assigned)

Experience & Required Qualifications:

• HS Diploma, Associates preferred
• 3+ years related experience in billing, insurance or healthcare; a background in Laboratory insurance billing preferred
• Knowledgeable about billing practices.
  This may include knowledge of Test pricing and CPT coding, reimbursement processes; commercial billing accounts receivables, review and interpretation of agings, cash flows, write offs and follow up analysis
• Proficiency in utilizing MS Word, Excel, and PowerPoint. Microsoft Power Pivot, a plus
  
• Able to write, speak, and listen well and appropriately with different audiences.
• Able to write reports, business correspondence and other documentation materials.
• Able to think analytically, conceptually and systemically. Able to collect and research data, draw valid conclusions and make appropriate decisions.