Lead Bartender (Full Time) - InterContinental Houston

IHG Hotels & Resorts; Houston (TX); Sur place; USD 9 600 - 12 000; Plein temps

Avantages offerts par ce poste

Room discount

Training programs

Benefits package

Résumé du poste

IHG Hotels & Resorts is seeking a personable bartender in Houston to prepare beverages and serve food in a prompt, courteous manner while leading a team of bartenders when needed.

The role is tipped hourly and based in Houston, TX, offering room discounts, comprehensive benefits, and ongoing training within a global luxury hospitality brand.

Qualifications

• Minimum 2 years of experience as a Mixologist or Bartender.
• Strong knowledge of liquor brands, beer, wine, champagnes and garnishments.
• Must meet state legal age requirements.
• Must speak fluent English.

Responsabilités

• Greet guests and upsell house drinks to maximize revenue.
• Manage cashier duties and balance cash drawer at end of shift.
• Assist design of new drink menus and support bar promotions.
• Promote teamwork and monitor service quality among bartenders.
• Prepare beverages per recipes and coordinate food service with restaurant(s).
• Monitor guest consumption and escalate incidents when needed.

Connaissances

Mixology experience

Bartender experience

Cash handling

English proficiency

Formation

Formal bartending training

Description du poste

JOB OVERVIEW

Prepare beverages and/or serve food for the customer in a prompt and courteous manner while maintaining a high level of quality and consistency. This role is also acting as a team lead for the bartenders.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES

Financial Returns

• Greet guests pleasantly as they approach the bar; promote house drinks and utilize up-selling skills to maximize revenues.
• Obtain, count and secure bartender’s bank; receive cash and credit payments from customers; give accurate change and balance cash drawer at the end of shift.
• Contribute to the design of new drink menus and support promotional bar activities.

People

• Promote teamwork and monitor quality service through daily communication and coordination with other bartenders.

Guest Experience

• Prepare beverages requested by customers. Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Coordinate food service with restaurant(s) for bar/lounge guests if applicable.
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting alcoholic beverage service is questionable.

Responsible Business

• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies. Perform pre- and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.). requisition all necessary supplies.
• Inventory unused liquor and beverages. Ensure that all liquor is properly secured before, during, and at close of shift.
• Inspect bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation. Sweep and mop bar floor after shift. Wipe down counters, equipment, stools, chairs, tables, and other areas as required.
• Perform other duties as assigned.

Qualification And Requirements

• Minimum 2 years of experience as a Mixologist or Bartender
• Strong Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments
• Formal bartending training preferred.
• Must meet state legal age requirements.
• Must speak fluent English.

This job requires ability to perform the following

• Handling, carrying, lifting, pushing or pulling items weighing up to 50 pounds (barware, carts, boxes, bottles, etc.)
• Standing and moving about the bar, lounge and kitchen
• Bending, stooping, kneeling, lifting

Other

• Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, describing cocktail items, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• Must be able to work nights, weekends, and/or holidays.

WHAT WE OFFER

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including an impressive room discount and some of the best training in the business.

The hourly pay rate for this Tipped Hourly role is $8.00. This rate is only applicable for jobs to be performed in Houston, Texas.

This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible full-time employees.

Remarks: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world.

Important Information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.