Lead Barista & Team Coach - Elevate Guest Experience

Marcus Hotels & Resorts; Omaha (NE); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Free meal per shift

Room discounts

Discounts at MarcusRestaurants

Free parking

Movie theater coupons

Career growth opportunities

Early wage access

Paid time off

Health, dental, vision insurance (30+)

Job summary

The Omaha Marriott Downtown, a premier Marcus Hotels & Resorts property, seeks a Starbucks Lead Barista to guide and support the team across shifts, ensuring smooth operations and exceptional service for guests. You will take orders, craft beverages, and maintain a welcoming atmosphere in a high-energy downtown Omaha setting.

Located in the Capitol District, this role emphasizes guest satisfaction, cash handling, and teamwork while offering room for growth within Marcus Hotels & Resorts across

Qualifications

• Previous Barista experience is required.
• Previous supervisory experience is preferred.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.
• Must be able to learn all menu items and up-selling techniques.
• Basic mathematical skills necessary to operate a cash register, make change, count total bank, prepare cash drops, and total all other charges.
• Ability to effectively resolve conflict situations, such as inaccurate check total.
• Ability to read and speak English sufficient to understand menus and special promotions, and communicate with guests.
• Ability to operate keyboard and Point of Sale procedures to handle cashier functions.

Responsibilities

• Supervise staff in the manager’s absence and train new team members.
• Provide quality beverages consistently for all customers, preparing Starbucks beverages to standard.
• Maintain condition and cleanliness of work area.
• Follow standards for merchandising, stocking, rotating, and storing all products.
• Ascertain guest satisfaction; in the event of dissatisfaction, tactfully negotiate an accommodation.
• Comply with accounting guidelines regarding receipt of payments, cash drawer and house bank management.
• Balance house bank at the end of the shift.
• Perform any general cleaning tasks using standard outlet cleaning products as assigned by supervisor to adhere to health standards.

Skills

Barista experience

Supervisory experience

Job description

The Omaha Marriott Downtown, a premier Marcus Hotels & Resorts property, seeks a Starbucks Lead Barista to guide and support the team across shifts, ensuring smooth operations and exceptional service for guests. You will take orders, craft beverages, and maintain a welcoming atmosphere in a high-energy downtown Omaha setting.

Located in the Capitol District, this role emphasizes guest satisfaction, cash handling, and teamwork while offering room for growth within Marcus Hotels & Resorts across