Lead Barista

Marcus; Omaha (NE); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Free meal

Room discounts

Discounts at Marcus Resorts

Free parking

Movie coupons

Career growth

Early wage access

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k matching

Job summary

Marcus Hotels & Resorts is seeking a Starbucks Lead Barista at the Omaha Marriott Downtown. This role involves guiding the shift, preparing beverages to standard, and ensuring guest satisfaction in a fast-paced setting.

The position requires prior barista experience, may include varied hours, and offers room to grow within Marcus Hotels & Resorts. Join a team dedicated to exceptional service and guest experience.

Qualifications

• Previous Barista experience is required.
• Supervisory experience is preferred.
• Must be able to work a varied schedule including days, evenings, weekends and holidays.
• Learn all menu items and up-selling techniques.
• Basic math skills for cash handling and POS transactions.
• Ability to resolve conflict and ensure accurate check totals.
• Ability to read and speak English sufficiently to understand menus and promotions.

Responsibilities

• Supervise staff in the manager's absence and train new team members.
• Provide quality beverages consistently, preparing Starbucks beverages to standard.
• Maintain cleanliness and organization of the work area.
• Follow standards for merchandising, stocking, rotating, and storing products.
• Ensure guest satisfaction and handle accommodations as needed.
• Balance house bank and manage cash handling per guidelines.
• Perform general cleaning tasks to adhere to health standards.

Skills

Barista experience

Supervisory experience

Cash handling

POS operation

Conflict resolution

English proficiency

Job description

Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? Do you aspire to grow your career at a premier hotel in downtown Omaha? If so, the Omaha Marriott at the Capitol District is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. As a Starbucks Lead Barista, you'll guide and support your team through each shift, ensuring smooth operations and exceptional service. You'll take orders, craft beverages with care, and maintain a positive, upbeat energy, to deliver the warm and welcoming experience our guests love.

What You Will Be Doing

• Supervise staff in the manager's absence and train new team members.
• Provide quality beverages consistently for all customers, preparing Starbucks beverages to standard.
• Maintain condition and cleanliness of work area.
• Follow standards for merchandising, stocking, rotating, and storing all products.
• Ascertain guest satisfaction; in the event of dissatisfaction, tactfully negotiate an accommodation.
• Comply with accounting guidelines regarding receipt of payments, cash drawer and house bank management.
• Balance house bank at the end of the shift.
• Perform any general cleaning tasks using standard outlet cleaning products as assigned by supervisor to adhere to health standards.

What we are looking for

• Previous Barista experience is required.
• Previous supervisory experience is preferred.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.
• Must be able to learn all menu items and up-selling techniques.
• Basic mathematical skills necessary to operate a cash register, make change, count total bank, prepare cash drops, and total all other charges.
• Ability to effectively resolve conflict situations, such as inaccurate check total.
• Ability to read and speak English sufficient to understand menus and special promotions, and communicate with guests.
• Ability to operate keyboard and Point of Sale procedures to handle cashier functions.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Marriott-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• ¿Two for one¿ movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Omaha Marriott Downtown is an equal opportunity employer.