Lead Barista - OC

City of Hope; Irvine (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Hope is seeking a Lead Barista to provide exceptional customer service while crafting high-quality beverages. You will take orders, prepare coffee and tea, and handle cash and card transactions in a fast-paced setting.

The role requires opening/closing duties, maintaining a clean bar, attending allergy and foodborne illness training, and adhering to safety and company policies. Prior Starbucks Barista experience is preferred, with certification within 90 days of employment.

Qualifications

• High School diploma or equivalent required.
• Must obtain Starbucks Lead Barista Certification within 90 days of employment.
• Two years of barista experience preferred.

Responsibilities

• Greet customers and take orders, preparing hot and cold beverages.
• Open/close retail area and maintain cleanliness.
• Operate cash register and handle cash and card payments.
• Attend allergy and foodborne illness training and safety meetings.
• Follow City of Hope safety, policies, and infection control guidelines.

Skills

Customer service

Cash handling

Food safety

Team communication

Education

High School diploma or GED

Tools

Cash register

Credit card machine

Job description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

This role provides exceptional customer service while making hand-crafted, quality beverages. The Lead Barista will take orders and make coffee, tea and other drinks to customer specifications. The individual will also operate cash registers and credit card machines. The Lead Barista fields customer complaints or questions while working to maintain good customer relations and speedy delivery of all beverages. Responsible for opening and/or closing processes in their respective retail food service area. The general responsibilities of the position include those listed below, but City of Hope may identify other responsibilities of the position.

As a successful candidate, you will:

• Greets customers, take orders, mixes and serves hot and cold beverages such as coffee, espresso, cappuccino, café latte, tea, chai, fruit blend drinks, etc. while considering customer specifications. May sell food items. Works to maintain good customer relations and speedy delivery of all beverages and food items.
• Responsible for opening and/or closing procedures for their respective retail food service area.
• Arranges coffee bar/cart supplies and cups/mugs to make attractive displays and maintains bar/cart area in a neat and sanitary manner.
• Often cleans coffee machines, restaurant areas and preparation areas.
• Records all sales, collects money, operates a cash register and follows all cash-handling procedures as required, including the operation of a cash/credit card/electronic payment register.
• Attends all allergy and foodborne illness in-service training. Participates in regular safety meetings, safety training and hazard assessments. Attends training programs (classroom and virtual) as designated.
• May receive inventory and move/lift foodstuffs and supplies.
• Complies with all company safety and risk management policies and procedures and reports all accidents and injuries in a timely manner.
• Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.
• Performs other related duties as assigned or requested.

Your qualifications should include:

• High School diploma, GED or equivalent experience.
• Starbucks Baristas will be required to obtain Starbucks Lead Barista Certification” withing 90 days of employment.
• Preferred Exp:Two years of Barista experience at Starbucks or in a food service setting.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.