Lead Barista: Guest Experience & Team Coach

Hotel Californian

Santa Barbara (CA)

On-site

USD 25,000 - 30,000

Full time

9 days ago

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Job summary

Hotel Californian is seeking a Starbucks Lead Barista to deliver exemplary customer service at our on-property Starbucks location in Santa Barbara, CA. You will take orders, prepare beverages, handle payments, and lead the team to ensure a clean, welcoming store environment.

You will train partners, supervise service, and promote hotel amenities with knowledge and enthusiasm. Strong interpersonal and basic computer skills are required, with a focus on accuracy and hospitality in a fast-paced

Qualifications

3 years retail / customer service management experience.
Knowledge of Starbucks services and facilities.
Must possess basic computational ability.
Must possess basic computer skills.

Responsibilities

Greet and make all guests feel welcome.
Take customer orders at the counter.
Manage the register, including all credit card and cash operations.
Ensure a balance of the register at the end of the shift or working period.
Adhere to all health and safety regulations.
Attend team briefings when relevant.
Maintain a friendly, cheerful and courteous demeanor always.
Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.