Lead Barista: Customer Experience & Team Leader

Kroger; Gilbert (AZ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee discounts

Tuition reimbursement

Employee Assistance Program

Job summary

A leading grocery store chain in Gilbert, AZ is looking for a Lead Barista to ensure service standards and provide quality beverage selection. The role includes supervising staff, preparing customer orders, and maintaining operational standards. Ideal candidates will be certified baristas with strong communication skills and a passion for customer service. This full-time position offers flexible scheduling and growth potential.

Qualifications

• Willing and available to work weekends and holidays.
• Must be a trained and certified barista.
• Ability to manage conflict in a nonconfrontational manner.

Responsibilities

• Ensure service standards are met by providing quality coffee selection.
• Assist in supervision and direction of department personnel.
• Prepare a variety of customer beverage orders.

Skills

Effective written and oral communication skills

Supervisory skills

Ability to handle stressful situations

Customer service skills

Education

Trained and certified barista

Job description

A leading grocery store chain in Gilbert, AZ is looking for a Lead Barista to ensure service standards and provide quality beverage selection. The role includes supervising staff, preparing customer orders, and maintaining operational standards. Ideal candidates will be certified baristas with strong communication skills and a passion for customer service. This full-time position offers flexible scheduling and growth potential.