Lead Barista & Team Leader

Kroger; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger in Phoenix is seeking a Coffee Department Supervisor to ensure high service standards and drive sales through merchandising and team leadership. The role focuses on maintaining quality customer experiences, supervising staff, and coordinating schedules within a fast-paced store environment.

Responsibilities include training baristas, managing stock, and upholding company policies while delivering exceptional service.

Qualifications

• Excellent written and verbal communication skills.
• Must be a trained and certified barista.
• Ability to manage conflict and provide high levels of customer service.

Responsibilities

• Increase sales through effective marketing and merchandising of products in the Department.
• Assist in supervision and direction of department personnel to ensure quality customer service.
• Delegate job assignments and responsibilities to associates in accordance with duty rosters.
• Order and maintain stock and supplies, monitors conditions and appearance of same throughout the department.
• Monitor code dates and product rotation, removes out of code product.
• Writes department schedules, coordinating requests and bids and business needs.
• Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales.
• Maintain customer service area and equipment in a clean and appealing manner.

Skills

Communication

Barista certified

Customer service

Leadership

Job description

Kroger in Phoenix is seeking a Coffee Department Supervisor to ensure high service standards and drive sales through merchandising and team leadership. The role focuses on maintaining quality customer experiences, supervising staff, and coordinating schedules within a fast-paced store environment.

Responsibilities include training baristas, managing stock, and upholding company policies while delivering exceptional service.