Lead Barista

Porter; San Francisco (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

15 days PTO

9 Paid holidays

Medical/Dental/Vision Insurance

401k + Employer Match

Paid Parental Leave

Wellness App with reimbursement of up到

Profit Sharing

Job summary

Porter is seeking a lead barista to join our team at 560 Mission Street, San Francisco. You will prepare beverages, supervise fellow baristas, and ensure top-notch customer service in a fast-paced environment.

Role requires 5+ years as a barista, strong POS skills, and a commitment to food safety. Training is provided, with opportunities to lead, mentor, and grow within Porter’s hospitality concept.

Qualifications

• Must successfully complete training in food preparation, food service skills, and customer service procedures.
• 5+ years of barista experience.
• 1–2 years of experience in a customer-facing role, preferably within hospitality or food service.
• CA Food Handler’s Permit required.
• Experience in both counter-service and full-service settings is a plus.

Responsibilities

• Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to patrons; correctly customizes orders as requested.
• Describes product details to customers in partnership with Onyx coffee.
• Receives and processes customer payments.
• Serves prepared baked goods including pastries.
• Ensures customer service stations are properly stocked with paper products or beverage preparation items.
• Cleans and sanitizes all equipment, utensils, dishes, and work areas.
• Cleans and sanitizes service and seating areas.
• Ensures proper functioning of freezers, refrigerators, and heating by routinely checking temperatures in that equipment.
• Stocks supplies or retail products; inventory, order, or receive products as directed.
• Performs other related duties as assigned.
• Accurately handle POS transactions and orders, ensuring efficiency and accuracy in a high-paced setting.
• Maintain a friendly and engaging attitude while interacting with customers and fellow team members.
• Lead, coach and support barista team members during daily operations.
• Train new employees on drink preparation, customer service standards, and café procedures.
• Ensure consistency in beverage quality, presentation, and food safety standards.

Skills

Barista experience

POS familiarity

Customer service

Team leadership

Communication skills

Education

CA Food Handler’s Permit

Food service training

Tools

Toast POS

Square POS

Shopify

Job description

Overview

At Porter, we blend our expertise in interior design and hospitality to create spaces and experiences that add joy and purpose to everyday life. We offer design and procurement services to businesses, and also design and operate a growing list of our own hospitality businesses. At the heart of our business is our flagship location in downtown Seattle, The Shop: an all-day café where we host events, offer space for meetings and private gatherings, and sell a curated selection of sundries, gifts and home goods. The Shop is where we connect with our community and actively refine what it looks like to take care of our guests, from the design of inspiring, inclusive spaces to the experiences we create within them.

We take great pride in our work, not only because of the output, but because of the way we do it: with radical hospitality. At its core, radical hospitality means approaching our work through the lens of how we make people feel, including our guests, our team, and ourselves. It's what we want to be remembered for, and operates as a guidepost for everything we do.

Location

560 Mission Street

Shift

Day Shift

Occasionally you may be asked to work an event. In this case, your hourly rate may increase.

Essential Functions

To perform this job successfully, a Lead Barista must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to patrons; correctly customizes orders as requested.
• Describes product details to customers in partnership with Onyx coffee.
• Receives and processes customer payments.
• Serves prepared baked goods including pastries.
• Ensures customer service stations are properly stocked with paper products or beverage preparation items.
• Cleans and sanitizes all equipment, utensils, dishes, and work areas.
• Cleans and sanitizes service and seating areas.
• Ensures proper functioning of freezers, refrigerators, and heating by routinely checking temperatures in that equipment.
• Stocks supplies or retail products; inventory, order, or receive products as directed.
• Performs other related duties as assigned.
• Accurately handle POS transactions and orders, ensuring efficiency and accuracy in a high-paced setting.
• Maintain a friendly and engaging attitude while interacting with customers and fellow team members.
• Lead, coach and support barista team members during daily operations.
• Train new employees on drink preparation, customer service standards, and café procedures.
• Ensure consistency in beverage quality, presentation, and food safety standards.

Knowledge, Skills, And Abilities

• Excellent oral and written communication and organizational skills.
• Excellent interpersonal skills with the ability to work as a team with internal departments, external vendors, suppliers, and customers.
• Self-motivated and able to make decisions and exercise prudent judgement with minimal guidance.
• Experience with POS systems such as Toast, Square, Shopify or similar a plus.
• Knowledge of Microsoft Office programs with ability to learn in house programs.
• Ability to follow all safe food handling procedures and sanitation practices.
• Good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent patrons.
• Ability to serve customers quickly, efficiently, and kindly.
• Flexibility to work nights and holidays as required by business needs.

Education/Experience

• Must successfully complete training in food preparation, food service skills, and customer service procedures.
• 5 years or more of barista experience.
• 1-2 years of experience in a customer-facing role, preferably within hospitality or food service.
• CA Food Handler’s Permit required.
• Experience working in both counter-service and full-service settings is a plus.

Employee Benefits

• 15 days of PTO
• 9 Paid holidays
• Medical/Dental/Vision Insurance
• 401k + Employer Match
• Paid Parental Leave
• Wellness App with reimbursement of up to $500/year
• Profit Sharing

Working Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Regularly works with others face to face, over the phone and email in an office environment with moderate noise. Nature of work may require time spent out of the office; reliable transportation required. Periodically works outside and may work around moving objects, dust, and dirt.

The base salary will be determined based on your location, experience, and the pay of employees in similar positions. Actual total compensation will be dependent upon the individual's skills, experience, and qualifications.

Compensation Range

$25—$27 USD