Lead AV Technician: Project Leadership & User Training

Intech Innovations Inc.; Peoria (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Intech Innovations Inc. in Peoria, IL seeks a Lead Audio-Visual Technician to configure, install and service AV/Control systems in corporate and educational environments.

You will lead technicians, coordinate with AV Engineer and Programmer, and ensure the end-user is trained on operation of the system. You will manage site communications, document punch lists, perform commissioning, and review project documents (BOM/SOW/CAD) prior to launch.

Qualifications

• Experience leading installation teams on AV projects.
• Strong customer service and on-site communication.
• Proficiency with AV system commissioning and training end-users.
• Familiarity with project documentation (BOM/SOW/CAD).

Responsibilities

• Point of contact on the job site and manage the customers' expectations.
• Direct installation technicians while on a job site in their perspective duties.
• Ensure all devices and connections are done professionally.
• Configure all Audio/Video/Control equipment.
• Document and maintain a punch list for ongoing job tasks.
• Perform a comprehensive commissioning for every assigned install.
• Coordinate with Job Manager for all ongoing jobs and follow up on programming support tasks.
• Maintain a professional Total Equipment Database Model, Serial, (and Asset Tag when applicable) list for every job.
• Maintain a clean work environment in the office, warehouse and on job sites.
• Coordinate with the INTECH team for tech resources for project deployments.
• Assist clients by telephone, video and/or client site for troubleshooting audio visual equipment.
• Provide training and client support to users in the operations of audio-visual systems.
• Review BOM / SOW / CAD drawings prior to project launch.
• Work with the AV Engineer & Programmer to confirm project requirements are completed efficiently.
• Project coordination will be a required and will include interfacing with customers, architects, general and electrical contractors throughout the entire phase of each project assigned.
• Communicate effectively with Operations Manager and Salesperson on questions or concerns during a project or service call.
• Relay any future sales opportunities to the Salesperson assigned.
• Good verbal, writing, and listening skills are a must to maintain a high level of customer service that is expected.
• Accomplish all other duties as assigned.

Skills

Leadership

Customer service

Communication

Troubleshooting

Training users

Documentation

Site supervision

Education

AV certifications (CTS/CTS-I)

Job description

Intech Innovations Inc. in Peoria, IL seeks a Lead Audio-Visual Technician to configure, install and service AV/Control systems in corporate and educational environments.

You will lead technicians, coordinate with AV Engineer and Programmer, and ensure the end-user is trained on operation of the system. You will manage site communications, document punch lists, perform commissioning, and review project documents (BOM/SOW/CAD) prior to launch.