Lead Automotive Quality Engineer, Customer & Field Issues

Bose Corporation; Bloomfield Hills (MI); On-site; USD 108,000 - 149,000; Full time

Benefits offered by this job

Bonus programs

Health benefits

401(k) plan

Employee discount

Job summary

Bose Corporation in Bloomfield Hills, MI seeks a Senior Customer Quality Engineer to own customer quality activities for North American automotive OEMs and supervise one direct‑report. You will lead investigations, interpret test and field data, and drive corrective actions with cross‑functional teams.

The role requires hands‑on automotive hardware and software knowledge, experience with IATF 16949/ASPICE, and clear communication with customers and leaders.

Qualifications

• Bachelor's degree in Engineering or equivalent relevant technical experience.
• Minimum of 8 years of relevant automotive engineering or quality experience, including customer quality, supplier quality, manufacturing quality, software quality and testing, or related disciplines.
• Demonstrated experience leading complex technical investigations and coordinating cross‑functional engineering work, including setting priorities, guiding problem‑solving, and communicating technical conclusions.
• Strong understanding of automotive quality management systems and standards, including IATF 16949, ISO 9001, AIAG Core Tools, and software quality frameworks such as Automotive SPICE (ASPICE).
• Experience managing automotive OEM customer relationships, production quality concerns, field issues, and warranty performance.

Responsibilities

• Own a portfolio of customer quality work while supervising one direct‑report Customer Quality Engineer, including task assignments, work review, technical coaching, and performance feedback.
• Balance day-to-day assignments and priorities across the NA quality team, ensure completion of customer deliverables, and elevate capacity or personnel concerns to the Sr. Manager as needed.
• Lead complex technical discussions with assigned automotive OEMs and regional and global Engineering, Sales, Product, Manufacturing, and Testing partners; manage significant quality escalations through appropriate leadership channels.
• Lead technically complex production, field, and warranty investigations, applying product knowledge, test evidence, and structured problem‑solving to validate root causes and corrective actions.
• Execute and coordinate customer PPAP, Run‑at‑Rate, and production readiness activities, working with cross‑functional partners to meet customer requirements and support effective post‑SOP handoffs.
• Own local quality metric performance and follow‑up actions; apply statistical methods and appropriate AI‑enabled analysis to large warranty, field, and manufacturing datasets to identify risks and prioritize improvements.
• Lead practical improvements to local quality investigation methods, test practices, and reporting while communicating performance, technical risks, and progress to regional and global stakeholders.

Skills

Root cause analysis

Cross-functional leadership

Statistical analysis

Quality systems

Travel readiness

Education

Bachelor's degree in Engineering or equivalent relevant technical experience

Tools

Jira

Confluence

SAP

Windchill

Job description

Bose Corporation in Bloomfield Hills, MI seeks a Senior Customer Quality Engineer to own customer quality activities for North American automotive OEMs and supervise one direct‑report. You will lead investigations, interpret test and field data, and drive corrective actions with cross‑functional teams.

The role requires hands‑on automotive hardware and software knowledge, experience with IATF 16949/ASPICE, and clear communication with customers and leaders.