Lead Auto Glass Technician

Glass America, Inc.; Port Charlotte (FL); Hybrid; USD 52,000 - 83,000; Full time

Benefits offered by this job

PTO 80 hours annually

Parental leave 80 hours

6 paid holidays

Medical, Prescription Drug, Dental & V

Vision Insurance

401(k) with company match

Employer paid Short-Term Disability &

Life Insurance

Voluntary Life Insurance

Free safety glasses yearly

Voluntary Daily Pay

Job summary

Glass America, Inc. is seeking a Lead Auto Glass Technician to guide a team in high-level installation, repair, and camera calibration work both in-shop and on mobile jobs.

You will mentor technicians, ensure safety and quality, and maintain up-to-date knowledge of calibration systems and OE procedures while delivering excellent customer service.

Qualifications

• 7+ years hands-on auto glass installation experience with the ability to manage complex repairs and calibrations.
• Advanced knowledge of OE calibration systems and procedures; experience with static and dynamic calibrations.
• Previous mentoring or leadership experience preferred.
• Proven ability to work independently while supporting and elevating team performance.

Responsibilities

• Perform and oversee complex auto glass installations, repairs and forward-facing camera calibrations to OE and industry standards, in-shop and mobile.
• Provide technical guidance, troubleshooting support, and hands-on training to team members to improve efficiency and safety.
• Lead daily work operations by setting the pace, mentoring junior technicians, and ensuring quality standards are consistently met or exceeded.
• Collaborate with local management to monitor workflow, optimize job scheduling, and resolve customer or operational issues.
• Maintain expert-level knowledge of tools, adhesives, calibration systems, and OE procedures.
• Conduct pre- and post-scans, interpret scan data accurately, and guide others in doing the same.
• Ensure accuracy and timely completion of all required documentation, including calibrations and customer paperwork.
• Act as a brand ambassador by delivering outstanding customer service to support Glass America’s mission to be the best.

Skills

leadership

mentoring

communication

time management

organizational skills

advanced calibration knowledge

auto glass installation

Education

AGRSS certification

Dupont certification

Glass America Certification Exam

Tools

Calibration equipment

Job description

Job Description:As a Lead, Auto Glass Technician at Glass America, you will leverage your advanced technical skills and leadership experience to guide a team of technicians while delivering exceptional auto glass installation, repair and calibration services. This role involves overseeing complex repairs, mentoring team members, ensuring quality and safety standards, and serving as a trusted resource for troubleshooting and training. You’ll collaborate with local management to optimize operations and uphold a high standard of customer service, all while supporting Glass America’s mission to be the best in the industry. This is an ideal opportunity for seasoned professionals ready to lead and grow in their career.**Key Job Responsibilities**Perform and oversee complex auto glass installations, repairs and forward-facing camera calibrations (static and dynamic) to OE and industry standards, both in-shop and mobile.Provide technical guidance, troubleshooting support, and hands-on training to team members to improve efficiency and maintain a safety-first environmentLead daily work operations by setting the pace, mentoring junior technicians, and ensuring quality standards are consistently met or exceededCollaborate with local management to monitor workflow, optimize job scheduling, and resolve customer or operational issues as they arise.Maintain expert-level knowledge of tools, adhesives, calibration systems, and OE proceduresConduct pre- and post-scans, interpret scan data accurately, and guide others in doing the sameEnsure accuracy and timely completion of all required documentation, including calibrations, deposits, and customer paperworkAct as a brand ambassador by leading with professionalism and delivering outstanding customer service to support Glass America’s mission to *Be the Best***Minimum Education and/or Experience Required for the Job**7+ years of hands-on auto glass installation experience with a demonstrated ability to manage complex repairs and calibrationsAdvanced knowledge of OE calibration systems and procedures; experience with both static and dynamic calibrationsPrevious mentoring or leadership experience preferredProven ability to work independently while supporting and elevating team performanceExcellent communication, time management, and organizational skills**Required Knowledge, Skills, & Abilities**Must be efficient in the removal and reinstallation of fixed glassMust have a current certification with AGRSS, Dupont, and successfully passed the Glass America Certification ExamEnsure all Glass America Technicians are wearing the correct PPE. Provide PPE to Technicians if neededLead Technician should also work with the Glass America Training Team to ensure all technician certifications are up to date and new technicians complete their required certifications in a timely manner*Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.**The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.***What Glass America offers you:**Full Time (30 or more hours per week) employees enjoy* 80 hours of paid time off annually.* 80 hours paid parental leave.* 6 paid holidays annually.* Medical, Prescription Drug, Dental & Vision Insurance.* 401(k) Retirement Plan with Company Match.* Employer Paid Short-Term Disability & Life Insurance.* Additional Voluntary Life Insurance.* Free prescription or non prescription safety glasses each year.* Voluntary Daily Pay option available