Lead Auto Glass Technician

Mobile Auto Solutions, LLC; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Prescription Drug, Dental & V

Vision Insurance

401(k) Retirement Plan with Company M

Paid time off

Parental leave

Disability & Life Insurance

Safety glasses provided

Voluntary Pay options

Job summary

Glass America in Jacksonville, FL is seeking a Lead Auto Glass Technician to guide a team of technicians in high-quality installation, repair and calibration services. You will mentor staff, oversee complex repairs, ensure safety and warranty standards, and partner with local management to optimize operations while delivering outstanding customer service.

The ideal candidate has 7+ years of hands-on auto glass installation experience, deep knowledge of OE calibration systems, and proven

Qualifications

• 7+ years of hands-on auto glass installation experience and ability to manage complex repairs and calibrations.
• Advanced knowledge of OE calibration systems and procedures; static and dynamic calibrations.
• Previous mentoring or leadership experience preferred.
• Proven ability to work independently while supporting and elevating team performance.
• Excellent communication, time management, and organizational skills.

Responsibilities

• Perform and oversee complex auto glass installations, repairs and forward-facing camera calibrations (static and dynamic) to OE and industry standards, in-shop and mobile.
• Provide technical guidance, troubleshooting support, and hands-on training to team members to improve efficiency and safety.
• Lead daily work operations by setting pace, mentoring junior technicians, and ensuring quality standards are met.
• Collaborate with local management to monitor workflow, optimize scheduling, and resolve issues.
• Maintain expert-level knowledge of tools, adhesives, calibration systems, and OE procedures.
• Conduct pre- and post-scans, interpret scan data accurately, and guide others in doing the same.
• Ensure accuracy and timely completion of all documentation, including calibrations, deposits, and customer paperwork.
• Act as a brand ambassador by delivering outstanding customer service to support Glass America’s mission to Be the Best.

Skills

Auto glass installation

Leadership

Mentoring

Calibration systems

Safety awareness

Communication

Documentation

Tools

Calibration equipment

Job description

Company: Glass America

Jacksonville, Florida

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At the Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

As a Lead, Auto Glass Technician at Glass America, you will leverage your advanced technical skills and leadership experience to guide a team of technicians while delivering exceptional auto glass installation, repair and calibration services. This role involves overseeing complex repairs, mentoring team members, ensuring quality and safety standards, and serving as a trusted resource for troubleshooting and training. You’ll collaborate with local management to optimize operations and uphold a high standard of customer service, all while supporting Glass America’s mission to be the best in the industry. This is an ideal opportunity for seasoned professionals ready to lead and grow in their career.

Key Job Responsibilities

• Perform and oversee complex auto glass installations, repairs and forward-facing camera calibrations (static and dynamic) to OE and industry standards, both in-shop and mobile.
• Provide technical guidance, troubleshooting support, and hands‑on training to team members to improve efficiency and maintain a safety‑first environment
• Lead daily work operations by setting the pace, mentoring junior technicians, and ensuring quality standards are consistently met or exceeded
• Collaborate with local management to monitor workflow, optimize job scheduling, and resolve customer or operational issues as they arise.
• Maintain expert‑level knowledge of tools, adhesives, calibration systems, and OE procedures
• Conduct pre‑and post‑scans, interpret scan data accurately, and guide others in doing the same
• Ensure accuracy and timely completion of all required documentation, including calibrations, deposits, and customer paperwork
• Act as a brand ambassador by leading with professionalism and delivering outstanding customer service to support Glass America’s mission to Be the Best

Minimum Education and/or Experience Required for the Job

• 7+ years of hands‑on auto glass installation experience with a demonstrated ability to manage complex repairs and calibrations
• Advanced knowledge of OE calibration systems and procedures; experience with both static and dynamic calibrations
• Previous mentoring or leadership experience preferred
• Proven ability to work independently while supporting and elevating team performance
• Excellent communication, time management, and organizational skills

Required Knowledge, Skills, & Abilities

• Must be efficient in the removal and reinstallation of fixed glass
• Must have a current certification with AGRSS, Dupont, and successfully passed the Glass America Certification Exam
• Ensure all Glass America Technicians are wearing the correct PPE. Provide PPE to Technicians if needed
• Lead Technician should also work with the Glass America Training Team to ensure all technician certifications are up to date and new technicians complete their required certifications in a timely manner

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

What Glass America offers you:

• 80 hours of paid time off annually.
• 80 hours paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance.
• 401(k) Retirement Plan with Company Match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.
• Voluntary Daily Pay option available

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, and select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

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