Lead Audio Visual Field Technician

EOS IT Solutions; Round Rock (TX); On-site; USD 75,000 - 90,000; Full time

Job summary

An established industry player is seeking a Lead AV Field Technician to lead a team in delivering exceptional AV solutions. This role involves overseeing installations, ensuring optimal equipment performance, and providing technical support on-site. The ideal candidate will possess strong leadership skills, a knack for problem-solving, and a commitment to customer satisfaction. Join a dynamic team dedicated to technological excellence and contribute to projects that make a significant impact in the AV landscape. If you thrive in a fast-paced environment and enjoy tackling challenging tech problems, this opportunity is perfect for you.

Qualifications

• Experience leading AV teams and configuring AV equipment.
• Strong customer interaction and problem-solving skills required.

Responsibilities

• Lead installation and de-installation of AV products.
• Perform preventative maintenance and user acceptance testing.
• Manage project reporting and supervise team activities.

Skills

Team Leadership

AV/VC Integrations

Customer Interaction

Problem-Solving

Time Management

Communication Skills

Critical Thinking

Flexibility

Tools

Extron

Cisco

Crestron

AMX

BIAMP

QSC

POLYCOM

Polycom

Job description

OUR COMPANY:

EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.

We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As a Lead AV Field Technician, you will be leading a team of AV Technicians on Installation Projects. Working as part of the EOS team providing AV solutions and services on site interfacing with the designated client in line with the customer requirements and service level agreement.

KEY RESPONSIBILITIES:

1. Lead the Installation and de-installation of AV/Telepresence products
2. Configuration of endpoints and infrastructure
3. Preparation of room audits ensuring technology can work at optimum level
4. Perform preventative maintenance to ensure equipment and room is ready for use
5. Identify defective/failed equipment and provide solutions
6. Complete Post Installation Assessments
7. Perform on site User Acceptance testing
8. Install software upgrades
9. Act as a point of escalation for technical issues and provide solutions for ongoing faults
10. Communicate with management team throughout the day, as it relates to assignments
11. Project reporting and updating
12. Document and report hardware failures; manage Break/Fix and RMA requests as needed
13. Supervise, instruct and help with rack building processes
14. Travel to customer sites nationally as required

ESSENTIAL CRITERIA:

1. Experience leading teams of AV Technicians or Engineers
2. Experience Terminating, Configuring and Programming at least one of the following types of equipment: Extron, Cisco, Crestron and/or AMX
3. Ability to read and understand plans to ensure everything is done correctly and perform any additional configuration as required
4. Experience working on AV/VC integrations
5. Agile and exhibit a strong sense of urgency
6. Responsive, efficient, with excellent customer interaction and a high level of professionalism
7. Intrigued by difficult tech problems and welcoming challenges
8. Comfortable working in a fast-paced, demanding environment, under pressure
9. Engaged in the process of technical development
10. Willing and able to work and travel globally when required
11. Responsible and reliable, capable of working alone as well as part of a team
12. Good organization and time management skills with proven ability to manage multiple priorities
13. Good written and verbal communication skills
14. Critical thinking and problem-solving ability
15. Flexible and adaptable to change and hours of work, to meet customer needs
16. Motivated team player

DESIRABLE CRITERIA:

1. Control (Crestron, AMX, Extron)
2. Audio (BIAMP, QSC, POLYCOM)
3. Video (Cisco, Polycom)

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.

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Pay Range: $75,000 — $90,000 USD