Lead Attendant, Pool

Resorts World Las Vegas; Las Vegas (NM); On-site; USD 25,000 - 34,000; Full time

Job summary

Resorts World Las Vegas is seeking a Lead Cabana Attendant to assist guests with cabana reservations, requests and inquiries both in person and by phone. You will help manage the pool scheduling desk and ensure exceptional guest experiences through proactive, friendly service.

You will lead and support a team of pool staff, coordinate with lifeguards, EVS and F&B, and contribute to a safe, clean, and memorable resort environment for our guests across varied shifts including nights and weekends.

Qualifications

• Minimum 6 months customer service experience in a resort pool or related field.
• High School Diploma or equivalent.
• Must be 18 years or older.
• Proof of eligibility to work in the United States.
• Ability to work varied shifts, including nights, weekends and holidays.

Responsibilities

• Assist guests with cabana reservations, requests and questions in person and by phone.
• Escort guests to cabanas and address service requests throughout the day.
• Provide knowledge of resort services and local attractions to guest inquiries.
• Coordinate with lifeguards, EVS, and food & beverage teams as needed.
• Maintain smooth pool scheduling and guest satisfaction through proactive service.

Skills

Guest services

Team leadership

Communication

Multitasking

Problem solving

Education

High School Diploma

Job description

Summary Statement:

The Lead Cabana Attendant will help our team and guests with cabana reservations, requests and general questions, both in person and over the telephone while ensuring the pool scheduling desk is running smoothly. This role will also be responsible for exceeding guest expectations and proactively seeking opportunities to enhance guest satisfaction through positive interactive skills.

Primary Job Duties: Includes but is not limited to:

• Support and manage Pool Operations Team of +20 Team Members
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Escort guests to their cabana and assist them with their service requests throughout the day.
• Assist guests with reservations, general questions, guest requests.
• Partner/collaborate with multiple departments including lifeguards, EVS, and food and beverage.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 18 years old.
• High School Diploma or equivalent.
• Minimum 6 months Customer Service experience in a resort pool or similar/related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador -No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety -If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security -If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS -If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience -If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.