Lead Attendant

dps; Irvine (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Paid training

Job summary

dps is hiring in Irvine, California for a crucial customer service role requiring a high school diploma and strong data entry skills. In this position, you will provide professional service to customers and handle cash transactions accurately.

The ideal candidate will be comfortable in a fast-paced environment, able to communicate effectively, and maintain a visible presence while managing responsibilities. A valid driver's license is required, and candidates should be prepared for physical demands, including standing and lifting.

Qualifications

• High school diploma or equivalent.
• 1-3 months related experience desired.
• Valid state-issued driver's license.

Responsibilities

• Maintain professional relationships with customers and vendors.
• Accurately collect and deposit cash.
• Report maintenance issues to supervisors.

Skills

Data entry

Customer service

Attention to detail

Education

High school diploma or GED

Tools

Calculator

Cash register

Job description

Started in 1922, Diamond Parking is an international parking management and leasing firm headquartered in Seattle, Washington. We are one of the five largest parking operators in North America. We provide full-service management for all types of parking, including surface lots, garages, hotels, hospitals, shuttle services, sports arenas and international airports.

Diamond services over 1,750 locations in 45 cities, 8 states and 2 countries with 1,000+ employees who have One Mission; helping you realize your property’s full potential.

Job Description

Essential Duties and Responsibilities:

Include but are not limited to the following, as additional duties and responsibilities may be assigned.

• Provide a courteous and professional relationship with all customers, vendors, co‑workers and managers. “Treat others as you would want to be treated.”
• Properly collect, record, and deposit in the designated bank all monies or cash equivalents and accompanying documentation at the end of each shift.
• Accurately complete and submit all required paperwork for each shift, including vehicles in and out, if applicable.
• Accurately cash out tickets, if applicable.
• Immediately report any damages incurred, and any claims of damage incurred reported by customer to their vehicle, and/or complete an incident report.
• Accurately dispatch drivers to airport terminals, if applicable.
• Accurately clock in/out at scheduled work times, using the manual time card or electronic time clock, as applicable.
• Report any maintenance required, such as potholes, missing or broken signage, or other hazards, or any vehicles meeting impound criteria to supervisor, if applicable.
• Alert supervisor to any and all unusual circumstances at the facility.
• Maintain a clean booth, station, or location, ensuring that trash and debris are cleared from the location throughout the day.
• Maintain onsite signage displays as directed, keeping all components clean and in good repair, if applicable.
• Maintain a neat, professional appearance at all times. While on the job, wear the designated uniform, if required, and display identification badge
• Regular, consistent attendance during scheduled work hours and the ability to work overtime if requested
• With the exception of scheduled legal rest and meal breaks, remain visible to tenants and guests to greet and provide information to guests.

Qualifications

To successfully perform this job, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma, or general education degree (GED), or one to three months related experience or training desirable. An equivalent combination of education and experience is acceptable. Must be comfortable with data entry, using electronic devices.

Licenses: Valid state‑issued driver’s license and proof of insurance card. May be required to pass a company driving skills test.

Language Skills: Able to read, write and comprehend simple instructions, short correspondence and memos in English. Able to effectively communicate in one‑on‑one and small group situations, such as customers, clients, or other employees of the organization.

Mathematical Skills: Able to add, subtract, multiply and divide, using whole numbers, to compute costs of parking and make change. Able to perform these operations using units of American money. Able to keep records according to prescribed system. May be required to use adding machine, calculator, or cash register.

Reasoning Ability: Able to apply common sense when performing duties and following written and oral instructions. Ability to deal with problems involving a few variables in standard situations.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to walk or run, and sit. The employee is occasionally required to climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: Frequent exposure to wet and/or humid conditions, fumes, or airborne particles and outside weather conditions. The work environment noise level is usually moderate and occasionally loud.