Area Facility Supervisor

dps; Irvine (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Diamond Parking, headquartered in Seattle, is seeking candidates for a role focused on customer service and operational management in Irvine, California. Responsibilities include training associates, conducting audits, and ensuring compliance with safety regulations.

The ideal candidate will possess a high school diploma or GED and have 2-3 years of related experience. A valid driver's license and strong communication skills are essential.

Qualifications

• High school diploma or GED required.
• 2-3 years of related experience with increasing responsibilities.
• Valid state driver's license and proof of insurance required.

Responsibilities

• Provide courteous and professional service to customers.
• Assist with hiring, supervising, and training employees.
• Conduct field audits to ensure adherence to procedures.
• Maintain compliance with OSHA and safety standards.

Skills

Customer service

Training and supervision

Communication

Microsoft Office Suite

Time management

Education

High school diploma or GED

2-3 years related experience

Job description

Started in 1922, Diamond Parking is an international parking management and leasing firm headquartered in Seattle, Washington. We are one of the five largest parking operators in North America. We provide full-service management for all types of parking, including: surface lots, garages, hotels, hospitals, shuttle services, sports arenas and international airports.

Diamond services over 1,750 locations in 45-cities, 8-states and 2-countries with 1,000+ employees who have One Mission; helping you realize your property’s full potential.

Job Description

Include but are not limited to the following, as additional duties and responsibilities may be assigned.

• Provide a courteous and professional relationship with all customers, vendors, subordinates, co-workers and managers “Treat others as you would want to be treated.”
• Meet and exceed all terms and conditions of contract(s) for the location(s).
• Assist with responsibilities related to hiring, supervising, retaining and terminating employees.
• Assist with documentation of associate corrective actions, including progressive discipline, if applicable.
• Properly train associates in customer service, operational procedures, time card completion and on-the-job safety.
• Conduct field audits of associates to ensure revenue collection procedures are being followed and revenue is accurately accounted for.
• Ensure operation meets all OSHA and safety standards and complies with company safety procedures.
• Ensure cleanliness, signing, safety and compliance of pertinent parking regulations to company standards at all locations by regular monitoring and promptly taking any needed action.
• Work with manager to process accounts payables and receivables within established guidelines.
• Work with manager to manage expenses and cash flow, minimizing “loss” stations.
• Nourish client/customer base by establishing and maintaining consistent communication with landlords and/or property managers, and actively market for growth.
• Provide own transportation at own cost and expense, including, but not limited to fuel, maintenance, repairs and insurance.
• Maintain a clean, neat, professional appearance at all times. While on the job, wear the designated uniform, if required, and display identification badge.

Qualifications

To successfully perform this job, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High school diploma, or General Education Degree (GED). At least two to three years related experience or training with increasing responsibility. An equivalent combination of education and experience is acceptable.

Language Ability

Able to read, write and comprehend instructions, correspondence and memos. Able to effectively communicate in one-on-one and small group situations.

Math Ability

Able to add, subtract, multiply and divide, using whole numbers.

Reasoning Ability

Able to apply common sense when performing duties and following written and oral instructions.

Computer Skills

Computer literacy, particularly with the Microsoft Office Suite, including word processing, data entry and spreadsheet competency.

Certificates, Licenses, Registrations

Current valid state driver’s license and proof of insurance.