Lead Associate

Anaheim Ducks Hockey Club; Irvine (CA); On-site; USD 31,000 - 44,000; Full time

Job summary

The Rinks is seeking a Lead Associate to supervise part-time staff and oversee daily operations to The Rinks standard of service. You thrive in a fast-paced environment and communicate effectively with a diverse team and guests.

This role includes assigning duties, maintaining safety, coaching Associates, and supporting company priorities while ensuring high guest satisfaction and smooth program delivery.

Qualifications

• 1-2 years of management experience or shown leadership capabilities.
• Excellent written and verbal communication skills.
• Able to work nights, weekends, and holidays.

Responsibilities

• Promptly assign duties to Associates to meet daily facility needs.
• Oversee Associates to ensure guest satisfaction and safety.

Skills

Management experience

Excellent communications

Flexible schedule

Rink experience

Job description

A great experience starts with you!

The Rinks aims to provide a great experience for employees and guests alike! Join the team and become part of an industry-leading sports and entertainment organization.

Thanks for your interest in working on our team!

A skate on every foot, a hockey jersey on every back!

Job Title:

Lead Associate

Pay Details:

The starting hourly rate for this position is $27.00 per hour.

This position is responsible for the supervision of part-time staff associates and the daily activities required to operate at The Rinks standard of service. This individual must thrive in a fast paced, dynamic environment and possess the ability to effectively communicate with and oversee a diverse population.

Responsibilities

Personnel

• Promptly assign duties to all Associates to meet the daily needs of the facility and ensure task completion.


• Oversee Associates in all areas of the facility to ensure 100% guest satisfaction, and to maintain a safe environment in accordance with The Rinks policies and procedures.


• Coach, counsel and discipline Associates in order to accomplish department objectives and ensure compliance with The Rinks policies and procedures.


• Demonstrate the initiative and commitment to communication and teamwork to ensure optimal guest service at all times.


• Actively promote the priorities of the company, including the company values and vision at all times.


• Provides quality customer service both internally and externally by using discretion and enforcing company service standards at all times.


• Participate in weekly/biweekly Lead meetings, and attend company Power Play sessions.

Programs

• Great Park/Poway, Facilities Lead Associate: Assist with the daily execution of Anaheim Ducks/San Diego Gulls practices and activities.


• Able to communicate rink programming information to guests with a high degree of knowledge and accuracy when escalated by an Associate.


• Resolve operations problems (Ticketing, Reservations & Enrollment in programs) in a skillful, expedient manner.


• Delegate the set up and tear down of facility signage and displays where applicable.


• Aide in the execution of special events and programs.

Maintenance and Safety

• Maintains a safe and healthy work environment by knowing and carrying out emergency procedures including follow-up documentation and reporting on injuries to guests or employees.


• Great Park/Poway, Facilities Lead Associate: Ensures that the facility consistently meets professional-level standards for the Anaheim Ducks/San Diego Gulls and visiting NHL/AHL teams.


• Ice Rinks: Assist in Ice Maintenance as needed to maximize efficiency. Operate the Zamboni and \"edger\", requiring ability to walk on the ice.


• Manage Associates who safeguard public sessions to assure exemplary Guest experience. Ice Rinks: Able to walk out onto the Ice surface to assist customers in emergencies.


• Monitor ice and inline rink surface conditions; delegates Associates to remove debris from surface and surrounding areas.


• Reports all maintenance requests to the General Manager in a timely manner.


• Lift and move hockey nets (weight between 81-120 lbs)


• Replace Rink glass and repair the rink system as needed (glass weight between 52-155 lbs)

Accounting and Finance

• Responsible for distributing all cash drawers, deposits and safe monies to Associates.


• Daily documentation of sales reports including, but not limited to, cover reports, flash sales summary reports, ice utilization reports, food and beverage reports, Marty reports, over/short reports, and deposit summary reports.


• Required to complete daily audit reports to The Rinks accounting department and the facility's General Manager.


• Other duties as assigned

Skills

• Must be 21 years of age or older


• One or more years of management experience with the ability to delegate responsibilities preferred


• Ability to work a flexible schedule including nights, weekends, and holidays


• Excellent communications skills, both written and verbal


• Effective time management and organizational skills


• Rink experience preferred

Knowledge, Skills and Experience

Education - High School Diploma or Equivalent

Certifications Required – N/A

Experience Required - 1-2 Year's

MR2026