Lead Asset Protection Specialist

Goodwill Industries of Southeastern Wisconsin, Inc.; Arlington Heights (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Lead Asset Protection Specialist to enhance safety and security across its retail operations. This role involves conducting compliance audits, supporting team development, and implementing loss prevention strategies. The ideal candidate will have a strong background in loss prevention, excellent problem-solving skills, and a passion for community engagement. This position offers a dynamic work environment where you will collaborate with various teams to ensure a secure shopping experience. Join a mission-driven organization committed to making a positive impact in the community!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Qualifications

• Experience in loss prevention and compliance audits.
• Ability to travel and work flexible hours.

Responsibilities

• Conduct compliance audits of retail operations.
• Assist with team operations and training.

Skills

Loss Prevention

Problem Solving

Project Management

Technical Skills

Community Engagement

Compliance Audits

Record Keeping

Education

Two years of college education or experience equivalency

Minimum of 3 years’ experience

Tools

CCTV systems

Case Management Systems

POS Systems

Job description

Description

(SEW)

Do you have a passion for Asset Protection and experience in the following areas?

• Working undercover and making apprehensions
• Training other employees
• Collaborating on both internal and external investigations
• Performing audits to ensure stores follow proper protocol
• Traveling to different sites to assist with loss prevention needs
• Partnering with store teams and management to ensure a safe and secure environment
• Writing detailed reports and maintaining excellent documentation

If so, this Lead Asset Protection position could be the perfect role for you!

The Lead Asset Protection Specialist is responsible for conducting compliance audits of retail operations to evaluate point of sale and financial records to identify potential loss to the organization. This role also assists with basic team operations as needed, supporting the development and onboarding of team members.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and Asset Protection. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 – 12 months.

PRINCIPAL DUTIES:

1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
2. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
3. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
4. Community Engagement: Champions Goodwill’s community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
5. Knowledge of Policies: Retain understanding and working knowledge of the company’s policies and procedures. Able to properly train employees of the policies, when appropriate.
6. Team Support: Partner with the Area Manager, Asset Protection to provide support for AP team members. This includes assisting with basic team operations as needed, supporting the development and onboarding of team members, and leading by example through being a change ambassador, demonstrating business acumen and sharing best practice knowledge.
7. Compliance Audits: Conduct compliance audits of retail operations to evaluate POS and financial records to identify potential loss to the organization.
8. Loss Prevention Awareness: Heighten store Loss Prevention awareness through site visits, AP topics of the month, and training.
9. Workplace Safety: Serve as support to management in dealing with aggressive customers or any workplace violence issue.
10. Safety Inspections: Conduct Safety inspections and communicate hazards to management.
11. Record Keeping: Maintain accurate information and efficient record keeping.
12. Asset Recovery: Recover assets and/or carry out safe apprehensions.
13. Investigations Support: Assist in internal investigations at the direction of the Regional Loss Prevention Investigator.
14. Standards Compliance: Audit compliance to store LP Standards (Alarm tests, employee Shop Policy enforcement, equipment, etc.)
15. Other Duties: Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

• Two years of college education or experience equivalency, and a minimum of 3 years’ experience.
• Experience in loss prevention.
• Able to travel to all stores within Goodwill SEW and work a varied schedule week to week with flexible hours.
• Valid driver’s license required.
• Working knowledge of case management systems. Knowledge of POS systems and understanding of user faced transaction processes preferred.
• Working knowledge of CCTV and alarm monitoring systems (burglar and fire).
• Wicklander-Zulawski Interviewing & Interrogation Techniques Training preferred.

CORE CULTURAL COMPETENCIES:

• Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
• Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
• Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
• Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
• Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
• Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Occasionally lifts and/or moves up to 20 pounds. Moves about to accomplish tasks. Worker is subject to weather conditions (hot, humid, dry, cold etc.). Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places. Repetitive use of hands for conducting inspections, assessing security and safety of products, buildings and equipment and computer use. Vision required for assessing sites security and safety and computer work, extensive travel required.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

(SEW)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.