Lead Artist Concierge, Part-Time

Allied Solutions Center for the Performing Arts; Newark Village (IN); On-site; USD 24,796 - 38,572; Part time

Benefits offered by this job

401(k) plan

Paid volunteer hours

Employee Assistance Program

Job summary

Allied Solutions Center for the Performing Arts seeks a Lead Artist Concierge to deliver professional, confidential guest artist services in a part-time role. You will coordinate travel, housing, catering, and VIP activities, while partnering with the Concierge Services Manager and other concierges.

Key duties include budgeting support, vendor sourcing, and ensuring seamless on-site support during shows and events. Prior hospitality experience and a strong customer-service mindset are essential.

Qualifications

• Bachelor’s degree in hospitality preferred, or equivalent work experience.
• 3-5 years of customer service or event planning experience.
• Sewing and wardrobe experience a plus.
• Experience with Paylocity and Momentus Elite a plus.

Responsibilities

• Coordinate advancing for guest artists (ground transportation, hotel, hospitality, catering).
• Purchase and order items per artist rider.
• Launder department linens and towels.
• Develop meal menus with chef and caterers.
• Schedule Artist Concierges and coordinate Meet & Greet events.
• Assist Front of House and Development teams for VIP donor events.
• Drive as needed and maintain driving record; may drive a 14-person van.
• Maintain relations with local vendors for accommodations and services.

Skills

Detail oriented

Customer service

Communication

Public interaction

Problem solving

Deadline driven

Team collaboration

Tech proficiency

Education

Bachelor’s degree in hospitality

3-5 years customer service or event planning

Sewing and Wardrobe experience a plus

Paylocity and Momentus Elite experience a plus

Tools

Microsoft Office

Paylocity

Momentus Elite

Job description

Description

Position Purpose

The Lead Artist Concierge is responsible for professional, efficient, and confidential service to guest artists and their teams while at Allied Solutions Center for the Performing Arts. The Lead Artist Concierge serves as a part-time hospitality point-of-contact for the venue, along with the Concierge Services Manager and all part-time Artist Concierges.

All employees must embrace and consistently practice our core values of Inclusion, Excellence, Collaboration, Integrity and Innovation and actively participate in IDEA training and initiatives.

Essential Functions and Responsibilities

To be successful in this role, an individual must be able to perform the functions listed below in a satisfactory manner. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

Concierge Services for Guest Artist

• As scheduled by the Concierge Services Manager, coordinates advancing for guest artists, pertaining to ground transportation, hotel accommodations (if required), hospitality and catering, including dietary requirements, in accordance with budget set up by Vice President of Programming
• Purchase and order required items and equipment, per artist rider
• Maintain and launder table linens, towels, etc. for the department
• Work with chef and outside caterers to develop meal menus for guest artists and crews
• Assist with scheduling Artist Concierges
• Work with Front of House and Development teams as needed to arrange artist Meet & Greets and VIP Events with donors and patrons
• Work show days, meet and welcome tour staff and serve as their point-of-contact during show days
• Research and maintain relationships with local vendors for hotel accommodations, restaurants, rental cars, car service, and other amenities to be used by guest artists.
• Code monthly expenses for approval

Internal Hospitality

• Order or purchase ASCPA crew hospitality items including coffee, water, and snacks
• Assist Events Team as needed with internal events (board breakfast, bookies, etc.)

Transportation

• The Lead Artist Concierge must possess a valid Driver’s License and have and maintain a good driving record.
• May be required to drive a 14-person van, periodically, as well as rent vehicles.

Knowledge, Skills and Abilities

The requirements listed below are representative of the knowledge, skills and/or abilities required to perform each essential duty satisfactorily. The company will make reasonable accommodation to enable individuals with disabilities to perform these functions.

• Efficient, organized and detail oriented
• Possess excellent customer service skills
• Ability to effectively communicate both written and verbally
• Ability to interact with the public and address their concerns/ questions in a respectful manner
• Ability to solve problems, analyze and make decisionsAbility to multitask and monitor several projects daily
• Ability to work under pressure of deadlines
• Ability to build and maintain positive working relationships
• Ability to work independently and collaborate effectively as part of a team
• Highly proficient and agile with technology including Microsoft Office and other software applications necessary to perform essential job functions and support other team members

Requirements

Education and Experience

To perform this job successfully, an individual must have the following education and/or experience.

• Bachelor’s degree in hospitality preferred, or equivalent work experience
• 3-5 years of customer service or event planning experience
• Sewing and Wardrobe experience a plus
• Experience with Paylocity and Momentus Elite a plus

Supervisory Responsibility

This position occasionally assigns tasks to Artist Concierge team members on show days.

Work Environment

Coordinates and performs food set-up, service and clean-up. This position operates in a performing arts center, interacting directly with guest artists and their teams, also using standard office equipment such as computers, phones, copiers, etc.

Physical Demands

The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• Ability to stand for extended periods of time and to move intermittently throughout the workday
• Strong sensory skills, such as good eyesight, hearing and dexterity
• Ability to bend, push, lift, carry, pull and move up to 25 pounds occasionally
• Ability to speak and listen carefullyAbility to stand, sit, walk, use hands, and reach with hands and arms

Position Type and Expected Hours of Work

This is a part-time, non-exempt position eligible for many benefits including participation in the 401(k) plan, paid volunteer hours, and the Employee Assistance Program. This position averages 15-20 hours per week and requires the ability to work a flexible and variable schedule including days, evenings and weekends.

• participation in the 401(k) plan
• paid volunteer hours
• Employee Assistance Program

Travel

Local travel to airports, hotels, and running errands as needed.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO Statement

Allied Solutions Center for the Performing Arts and Great American Songbook Foundation provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type with regard to race, color, religion, age, gender, national origin, LGBTQ, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.