Lead Application Supervisor - Child Welfare

NYC Administration for Children's Services; New York (NY); On-site; USD 94,000 - 117,000; Full time

Job summary

NYC Administration for Children’s Services is seeking an experienced Child Welfare Specialist to join the Administration or “Admin” team. The role supports quality assurance, case management, and scheduling, with emphasis on accurate case handling and timely escalations.

Under supervision, the Application Supervisor will guide staff, ensure mandates are met, and coordinate training, leave, and disciplinary actions, while maintaining coverage and supporting child welfare operations across

Qualifications

• A baccalaureate degree from an accredited college and 30 semester credits toward a Master of Social Work or a graduate degree, and at least eighteen months of child welfare casework experience.

Responsibilities

• Review work submitted by subordinates in Connections for accuracy prior to forwarding to appropriate units.
• Submit cases expeditiously to protective units so that all required mandates could be adhered to, case submitted within 4 hours of receipt from SCR.
• Conduct individual and unit weekly conferences.
• Review new intake and assign pending immediately upon receipt of case.
• Maintain adequate coverage during regular business hours and vacations.
• Schedule appropriate training where needed.
• Maintain and monitor Time and Leave in accordance with Agency policy and procedure.
• Address staff issues and document staff for disciplinary actions.
• CWSS Level II retrieve cases directly from mandated and non-mandated sources when the State Central Registry is not working.

Skills

Communication skills

Bilingual (Spanish)

Diversity engagement

Connections system knowledge

Public sector experience

Education

Bachelor's degree

30 credits toward MSW

Tools

NYC Connections system

Job description

NYC Administration for Children’s Services is seeking an experienced Child Welfare Specialist to join the Administration or “Admin” team. The role supports quality assurance, case management, and scheduling, with emphasis on accurate case handling and timely escalations.

Under supervision, the Application Supervisor will guide staff, ensure mandates are met, and coordinate training, leave, and disciplinary actions, while maintaining coverage and supporting child welfare operations across