Lead Appliance Repair Technician

Mr. Appliance; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Lead Appliance Repair Technician, where your skills in troubleshooting and customer service will shine. This role offers a unique opportunity to work without nights or weekends, ensuring a healthy work-life balance. You'll be responsible for diagnosing and repairing appliances, providing estimates, and maintaining clear communication with customers. With ongoing training and a supportive team environment, you'll have the chance to grow your career while making a positive impact on families in your community. If you’re passionate about technology and enjoy hands-on work, this could be the perfect fit for you!

Benefits

Paid Time Off

Health Benefits

Paid Training

Company Vehicle

Incentives and Bonuses

Qualifications

• Exceptional customer service skills are essential for this role.
• Punctuality and reliability are crucial for timely service.

Responsibilities

• Diagnose and repair issues with home appliances and equipment.
• Provide accurate estimates and manage parts effectively.

Skills

Customer Service

Problem Solving

Attention to Detail

Time Management

Education

High School Diploma

Tools

iPad

Company Vehicle

Job description

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Job Announcement: Lead Appliance Repair Technician

Do you get excited by the challenge of figuring out how things work? Do you love troubleshooting and fixing what's broken? Would you like to play a key role in improving the home lives of families in your community?

If so, we want you on our team! Mr. Appliance of West Loop is looking for a Lead Appliance Repair Technician. Apply today!

Why Join Us?

• Work-Life Balance: Enjoy working with a team you'll actually like, having fun on the job, and protecting your free time. No nights or weekends required!
• Ongoing Training: We provide the training you need to succeed and grow in your career.
  
  

Your Responsibilities As a Lead Appliance Repair Technician

As a Lead Appliance Repair Technician, you are crucial in delivering excellent customer service through high-quality maintenance services for our customers' appliances. Your primary responsibilities include:

• Diagnose and Repair: Identify and fix issues with home appliances and equipment.
• Provide Estimates: Offer accurate cost estimates for repairs.
• Customer Communication: Clearly explain the services needed to customers.
• Manage Parts: Order parts and ensure efficient use of company materials.
• Collect Payments: Handle payment collection for completed work.
  
  

What You Need To Succeed

• Exceptional Customer Service: You are the face of the company, delivering a great customer experience with empathy and professionalism.
• Problem Solving: Transition smoothly from diagnosis to solution, helping customers understand what needs to be done to resolve their issues quickly.
• Quality of Work: Use critical thinking skills to ensure the job is done right the first time, leading to customer satisfaction.
• Efficiency: Be efficient with your time and repair speed to meet all customer needs for the day.
• Punctuality and Reliability: Be available and on time, as customers eagerly await your help.
• Attention to Detail: Maintain a clean and organized work vehicle and ensure accurate completion of customer information and reports.
• Ongoing Learning: Stay updated on new appliances and features, taking advantage of training opportunities to expand your knowledge and skills.
  
  

Job Requirements

• Education: High school diploma or equivalent.
• Licensing: Valid driver's license and clean driving record.
• Experience: Previous experience of one year or more in appliance repair is a plus!
  
  

Benefits & Pay

• Compensation: $26.00 to $33.00 per hour, based on experience, plus bonuses and commissions.
• Work-Life Balance: No nights or weekends, ensuring a solid work-life balance.
• Paid Training: Access to Mr. Appliance Academy to advance from Apprentice to Master Technician.
• Incentives: Generous bonuses and incentive pay for hard work.
• Perks: Company vehicle and iPad provided.
• Health Benefits: Health, Dental, and Vision benefits after 90 days of full-time employment.
• Paid Time Off: 10 days of PTO per year.
• Team Environment: Enjoy working in a fun and supportive team culture.
  
  

If you excel at customer care, love troubleshooting, and enjoy working with your hands and technology, a career at Mr. Appliance as a Lead Appliance Repair Technician could be your future!

Apply today!

Required

Preferred

Job Industries

• Installation & Repair

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Repair and Maintenance

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