Experienced AV Service Technician Lead

ZipRecruiter; Lisle (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking an AV Service Technician Lead to provide expert troubleshooting and maintenance for high-end residential smart home systems. This role involves working with cutting-edge technology and ensuring client satisfaction through professional service. The ideal candidate will have extensive experience in AV systems and strong communication skills, thriving in luxury environments.

Benefits

Simple IRA (Matching)

Company parties

Dental insurance

Health insurance

Paid time off

Vision insurance

Qualifications

• 5+ years of hands-on experience in AV/low voltage troubleshooting and service.
• In-depth knowledge of control systems and home theater technology.

Responsibilities

• Diagnose and resolve issues across integrated AV and control systems.
• Provide remote and onsite support for system performance and user experience improvements.

Skills

Troubleshooting

Communication

Client-facing professionalism

Education

AV/low voltage certifications

Tools

Crestron

Savant

Control4

Lutron

OvrC

Domotz

Job description

Job DescriptionJob DescriptionBenefits:

• Simple IRA (Matching)
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

About the Role:

We are seeking a highly skilled and professional AV Service Technician Lead to join our team in a client-facing position specializing in high-end residential smart home systems. In this role, you will provide expert troubleshooting, service, and maintenance for complex home technology systemsincluding automation platforms, audio/video distribution, home theaters, lighting control, networks, and surveillance systems and more.

This is an excellent opportunity for a technician who takes pride in craftsmanship, thrives in problem-solving environments, and enjoys working with cutting-edge technology in stunning residences.

Key Responsibilities:
Diagnose and resolve issues across integrated AV and control systems (Crestron, Savant, Elan, URC, Control4, Lutron, etc.)
Troubleshoot and service distributed audio/video, home theater systems, media rooms, lighting/shade control, and network infrastructure
Provide remote and onsite support for system performance, firmware updates, hardware failures, and user experience improvements
Serve as a technical point of escalation for complex or high-profile service calls
Identify and fix network-related performance issues, configuration problems, or equipment failures
Perform routine system maintenance, firmware updates, and system optimizations
Interface directly with homeowners, estate managers, and design/build professionals with professionalism and clarity
Document service calls, findings, and resolutions in a timely and organized manner
Recommend system upgrades or preventive measures when necessary
Ensure all work is performed cleanly, discreetly, and in line with the standards of luxury environments

Qualifications:

5+ years of hands-on experience in AV/low voltage troubleshooting and service
In-depth knowledge of control systems (Crestron, Savant, Control4), lighting/shading (Lutron), networking, and home theater technology
Strong communication skills and client-facing professionalism
Working knowledge of remote support tools and service platforms (OvrC, Domotz, etc.)
Familiarity with home theaters, matrix switches, DSPs, wired/wireless networking, and rack systems
Experience managing or leading small service teams is a plus
Comfortable working in high-end homes with a premium level of client interaction

Certifications (a plus, not required):
Crestron, Savant, Control4, Elan, URC, RTi, QSC technician certifications
Lutron HomeWorks or Ketra, Vantage, RadioRa
CTS or CTS-I (AVIXA)
Network certifications (Cisco, Ubiquiti, CompTIA)

What We Offer:
Work with cutting-edge technologies in the most exclusive homes
Competitive salary and benefits package
Opportunities for advancement in a growing, respected company
Supportive leadership and collaborative team environment
High-end tools, vehicles, and ongoing training