Lead Appliance Repair Technician

Mr. Appliance; Batavia (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Lead Appliance Repair Technician who excels in customer service and technical skills. In this role, you will diagnose and repair home appliances while leading a team of skilled technicians. Your expertise will ensure customer satisfaction through effective communication and problem-solving. Enjoy a supportive work environment with no nights or weekends, along with comprehensive benefits including paid training and health coverage. If you have a passion for troubleshooting and sharing your knowledge, this opportunity is perfect for you.

Benefits

Paid Training

Bonuses and Incentives

Health Benefits

Dental Benefits

Vision Benefits

PTO (Paid Time Off)

Fun Team Environment

Qualifications

• 4+ years of appliance repair experience preferred.
• Valid driver's license and clean driving record required.

Responsibilities

• Diagnose and repair home appliances, providing estimates and collecting payments.
• Lead a team of technicians and serve as a resource for technical support.

Skills

Exceptional Customer Service

Critical Thinking

Problem-Solving

Efficiency

Punctuality

Attention to Detail

Thirst for Knowledge

Teaching Skills

Education

High School Diploma or Equivalent

Tools

iPad

Company Vehicle

Job description

Join to apply for the Lead Appliance Repair Technician role at Mr. Appliance.

Your Responsibilities as Lead Appliance Technician

1. Diagnose and repair home appliances by troubleshooting, providing cost estimates, communicating with the customer, and collecting payments.
2. Lead a team of Appliance Repair Technicians to properly diagnose and repair appliances.
3. Serve as a resource and technical support for the team.
4. Effectively communicate with the office.

To Succeed in this Role, Here's What You Need:

• Exceptional Customer Service: Deliver a great customer experience with empathy, accurately diagnose problems, and help customers understand the solutions.
• Getting from Diagnosis to Solution: Explain issues clearly and help resolve problems quickly.
• Quality of Work: Critical thinking and problem-solving skills to ensure customer satisfaction and first-time fixes.
• Efficiency: Be time-efficient and prompt in completing repairs.
• Punctuality and Reliability: Show up on time and be available for customers.
• Pride in the Details: Keep work vehicle organized and pay attention to detail in reports.
• Thirst for Knowledge: Regularly update skills through training and research.
• Desire to Share Knowledge and Skills: Enjoy teaching other technicians.

Job Requirements

• High school diploma or equivalent
• Valid driver’s license and clean driving record
• Four or more years of appliance repair experience (a plus)

Benefits & Pay

• Pay range: $22.00 to $35.00+ per hour, with bonuses and commissions
• No nights or weekends
• Paid training through Mr. Appliance Academy
• Bonuses and incentives
• Company vehicle and iPad provided
• Health, Dental, and Vision benefits after 90 days
• PTO (paid time off)
• Fun team environment

If you are passionate about customer service, troubleshooting, working with your hands, and sharing knowledge, consider a career at Mr. Appliance as a Lead Appliance Repair Technician!