Lead Analyst FSMS 2

i360technologies, Inc.; Chesapeake (VA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Referral Bonus

401k Matching

Paid Time Off

80% Employer Paid Health Care Plan

Job summary

i360technologies, Inc. is seeking an Oracle Federal Financials O&M Tier 2 Lead to manage advanced issue resolution within the federal financial system. This role will lead a team responsible for resolving complex technical issues and maintaining priority reports essential for client operations.

The ideal candidate must hold a Bachelor’s degree and possess at least 6 years of experience in application support, with expertise in Oracle Financials and incident management through platforms like ServiceNow. This position is critical to the client's shared service operations.

Qualifications

• Minimum 6 years of related experience in advanced application support.
• Demonstrated experience leading escalation management and a support team.
• Ability to pass a federal background investigation.

Responsibilities

• Lead the Tier 2 team in resolving complex issues across Oracle Federal Financials.
• Manage incidents assigned to the Tier 2 group in ServiceNow.
• Produce the Tier 2 backlog report and priority ticket report.

Skills

Oracle Federal Financials

ServiceNow

Team Leadership

Incident Management

Functional Analysis

Education

Bachelor's degree

Job description

At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. i360 is seeking an Oracle Federal Financials O&M Tier 2 Lead to resolve the complex technical and functional issues escalated from Tier 1 in the client's Oracle Federal Financials environment, operated as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 2 team, manages advanced issue resolution across the financial system, and owns the backlog and priority reporting the client relies on. This is a designated key personnel position.

Key Responsibilities

• Lead the Tier 2 team in resolving complex issues across Oracle Federal Financials sub-ledgers, ledgers, interfaces, and financial reports.
• Manage all incidents assigned to the Tier 2 group in ServiceNow, driving timely resolution and accurate documentation.
• Coordinate and produce the Tier 2 backlog report and the priority ticket report for the client.
• Act as Tier 2 module approver for application access requests.
• Provide deep functional and technical analysis on escalated issues, identify root causes, and recommend solutions.
• Support shared service provider liaison activities, including monitoring tickets for supported agencies and reporting status.
• Coordinate with the Tier 1 Lead, functional, architect, and program leads on escalations and process improvements.
• Support audit requests with documentation, data, and walkthroughs.

Qualifications

• Bachelor's degree.
• Minimum 6 years of related experience, with significant time in advanced application support or functional/technical issue resolution.
• Demonstrated experience leading escalation management and a support team.
• Experience with ServiceNow (or similar ITSM platform) and managing assignment-group queues, backlog, and reporting.
• Ability to pass a federal background investigation and obtain client site access.

Nice to Have

• Familiarity with federal financial management environments and shared service operations.
• ITIL certification or formal service management training.

Security & Eligibility Requirements

• Ability to obtain and maintain a federal Public Trust (suitability) clearance
• Must be able to pass a federal background investigation
• U.S. Citizenship or Permanent Residency required (no visa sponsorship available)

Benefits

• Referral Bonus
• (401k) Matching
• Holidays - Eleven
• Technology Reimbursement
• Short-Term & Long-Term Disability
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)
• 80% Employer Paid Health Care Plan (Medical, Dental & Vision)

Equal Opportunity Employer Minority/Female/Veteran/Disability

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.