Lead Analyst-Digital Engagement

Lowe's Companies, Inc.; Mooresville (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k match

Employee stock purchase plan

Tuition-free education

Maternity/Parental leave

Employee discount

Job summary

Lowe’s Companies, Inc. in Mooresville, NC is seeking a Lead Analyst-Digital Engagement to develop and launch site merchandising tactics for events and enterprise priorities across the Lowe's digital ecosystem.

You will review campaign performance with the team and translate insights into action while guiding the team. The role spans Engagement Planning, Execution, Creative Production, or Site Operations, and includes mentoring colleagues to deepen knowledge of online objectives and customer

Qualifications

• Bachelor’s degree in business administration, marketing, finance, or related field or equivalent years of experience in lieu of education requirement, if applicable
• 6+ years of relevant experience in the retail industry
• Experience analyzing data, drawing insights, and translating into business recommendations
• Experience in online retail or omnichannel merchandising/marketing
• Experience in merchandising, marketing, finance, or related field
• Experience in customer insights, customer relationship management, or customer experience
• Experience working on or with cross-functional teams
• Experience with one or more data and analytics tools, such as Adobe Analytics, SQL, Power BI, or MicroStrategy

Responsibilities

• Analyze performance data, customer behaviors, and benchmarks to improve the DIY site experience for events and priorities.
• Create and deploy digital merchandising tactics to maximize site real estate with cross-functional partners.
• Share project priorities with global teams across merchandising, marketing, pricing, digital production, and online for campaigns.
• Develop campaign dashboards and build reports using analytics and CX tools to interpret performance.
• Lead process improvements to increase team efficiency and reduce bottlenecks, costs, and errors.
• Review campaign metrics to evaluate and optimize online customer experience across channels.
• Present strategies and insights to stakeholders to guide future activities.
• Influence partner teams on site improvements to boost engagement and conversions.
• Coach and develop less experienced team members.

Skills

Data analysis

Cross-functional teams

Adobe Analytics

SQL

Power BI

MicroStrategy

Merchandising

Online retail

Education

Bachelor’s degree in business administration, marketing, finance, or related field

Tools

Power BI

MicroStrategy

SQL

Adobe Analytics

Job description

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact

The Lead Analyst-Digital Engagement will develop, launch, and define site merchandising tactics toward defined objectives for events and strategic enterprise priorities across the digital ecosystem. This role will review campaign performance with the team to help prioritize and push insights and recommendations into action for future campaigns, while streamlining execution processes and identifying business requirements to improve the overall online customer experience. The Lead Analyst will serve as a mentor and coach for team members and be expected to develop a deep understanding of online objectives and key results and help guide work across the team accordingly.

Assigned Digital Engagement support may be within one of the following areas: Engagement Planning, Engagement Execution, Creative Production, or Site Operations.

What You Will Do

• Analyze and leverage performance data, customer behaviors, and competitive benchmarking to identify areas necessary to improve the do-it-yourself consumer site experience for events and strategic enterprise priorities.


• Create and seamlessly deploy effective digital merchandising tactics that maximize site real estate in partnership with cross-functional teams.


• Share digital project priorities and details with global teams in merchandising, brand marketing, pricing & promotions, digital production, and online to support a successful event, campaign, or promotion within Lowes.com.


• Oversee the development of campaign and promotional dashboards and build moderate to complex reports using data analysis platforms and customer experience management tools to interpret and communicate performance.


• Lead process improvement efforts within the campaign and promotional planning and execution processes to increase team efficiency and reduce bottlenecks, costs, and errors.


• Review and analyze metrics from digital campaigns to evaluate and optimize the end-to-end online customer experience across multiple channels and customer touch points.


• Present to key stakeholders on project/campaign strategies and insights to guide future strategies, tactics, or activities.


• Influence partner teams on improvements and/or traffic to site to drive increased engagement and conversion for digital campaigns.


• Serve as a coach and development lead for less experienced team members.

Minimum Qualifications

• Bachelor’s degree in business administration, marketing, finance, or related field or equivalent years of experience in lieu of education requirement, if applicable


• 6+ years of relevant experience in the retail industry


• Experience analyzing data, drawing insights, and translating into business recommendations


• Experience in online retail or omnichannel merchandising/marketing


• Experience in merchandising, marketing, finance, or related field


• Experience in customer insights, customer relationship management, or customer experience


• Experience working on or with cross-functional teams


• Experience with one or more data and analytics tools, such as Adobe Analytics, SQL, Power BI, or MicroStrategy

Benefits

• 401k with up to 4.25% match


• Discounted Employee Stock Purchase Plan (15% discount of strike price)


• Tuition-Free Education


• 10-week Maternity/Parental Leave


• 10% Associate Discount

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company with total fiscal year 2025 sales of more than$86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based inMooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.