Lead Analyst, Client Service & Repair Operations

Harry Winston; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Harry Winston in New York seeks an experienced administrative professional to manage detailed client estimate forms and oversee NSA and COM repairs, ensuring processing aligns with global delivery dates. The role demands precise written communication with Global Retail Salons, internal departments and Workshops.

You will handle client work orders, update variant cards, cross-check invoices, and support transfers and shipments, while maintaining rigorous organization, urgency, and accuracy in a

Qualifications

• 5+ years in administrative order processing and client services.
• Luxury retail experience preferred; jewelry expertise not required.
• Excellent business writing and communication; highly organized and detail oriented.
• Proficiency in Microsoft Office, with emphasis on Excel.

Responsibilities

• Respond to After Sales related alteration and repair inquiries for Global Retail Salons.
• Facilitate confirmed client work orders with Workshops within allotted timeframes.
• Update item variant cards and cross-reference invoices against charges.
• Conduct monthly physical inventory and resolve discrepancies.
• Lead special projects related to client work orders.

Skills

Analytical skills

Business writing

Excel proficiency

Multi-tasking

Detail orientation

Operations systems orientation

Tools

Microsoft Office

Job description

Harry Winston in New York seeks an experienced administrative professional to manage detailed client estimate forms and oversee NSA and COM repairs, ensuring processing aligns with global delivery dates. The role demands precise written communication with Global Retail Salons, internal departments and Workshops.

You will handle client work orders, update variant cards, cross-check invoices, and support transfers and shipments, while maintaining rigorous organization, urgency, and accuracy in a