Lead Analyst - Business & Technical Supp

Iberdrola SA; Orange (CT); On-site; USD 96,000 - 121,000; Full time

Benefits offered by this job

Competitive benefits

12% 401(k) match

Tuition reimbursement

Health, dental, and vision insurance

Professional development

Job summary

The United Illuminating Company in the United States is seeking a Lead Analyst – Business & Technical Supp to lead SAP IS-U/CCS based projects and drive system enhancements across Billing, Front Office, FICA, and Retail Access.

You will provide technical leadership, collaborate with multiple business units, and deliver detailed design, testing, and post-implementation support for critical customer care and revenue systems.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, or related field with a minimum of 5 to 7 years relevant experience preferred.
• Associates Degree in Computer Science, Information Systems, or related field with a minimum of 8 to 10 years relevant experience required.
• High School/GED with a minimum of 10 to 15 years advanced experience in this specific field.
• Requires demonstrated experience with SAP IS-U/CCS (Customer Care and Services) Utility System Architecture, SDLC knowledge, and collaborating leadership skills with technical applications and business processes.

Responsibilities

• Applies detailed SAP IS-U/CCS knowledge relating to the design, configuration, and testing of production resolutions and project enhancements within the SAP Customer Care and Services Systems.
• Leads the development of technical projects in Billing and Invoicing, Front Office, FICA, Retail Access, and Device Management.
• Provides technical leadership and guidance to key business areas; supports efficient business operations.
• Designs and develops accurate data analyses regarding production issues, regulatory proceedings, and audits.

Skills

SAP IS-U/CCS

SQL

SAP BW

Excel

SDLC

Leadership

Communication

Education

Bachelor's Degree in CS/IS or related field

Associate Degree in CS/IS or related field

HS/GED with 10+ years experience

Tools

SAP IS-U/CCS

SQL

Excel

Job description

## Lead Analyst - Business & Technical SuppSolicitarlocations: Estados Unidos, Connecticut, Orangeposted on: Publicado hoytime left to apply: Fecha final: 29 de agosto de 2026 (Quedan 15 días para realizar la solicitud)job requisition id: R-32320The base salary range for this position is dependent upon experience and location, ranging from $96,400 to $120,500What We Offer:* *Competitive benefits and growth opportunities** *Generous performance‐based bonuses** *12% 401(k) match** *Comprehensive health, dental, and vision insurance** *Tuition reimbursement** *Professional development and clear career advancement pathways**For more information please visit:* *Benefits - Avangrid***Key Responsibilities*** Applies detailed SAP Industry Solutions – Utility (IS-U) / CCS Systems integration knowledge relating to the design, configuration, and testing of production resolutions and project enhancements within the SAP Customer Care and Services Systems. Collaborates with business organizations, vendors, and IT Leads including: Customer Service, GIS & Business Warehouse, Electric & Gas Operations, Web/Portal Applications, Compliancy & Security, Networking, Infrastructure DBA, and Production Control.* Leads the development of technical projects in the areas of: Billing and Invoicing, Front Office, Financial and Contract Accounting (FICA), Retail Access, and Device Management. Such projects relate to functionality enhancements in the areas of: Customer Relationship & Billing Systems (i.e. Smart Care), Advanced Meter Infrastructure Systems, Siemens/OMS Systems, Customer Rate Cases, ESCO, Regulatory Orders, Accelerated Web enhancements, and IVR Upgrades. This effort includes analysis, project schedule, requirements /design documentation, test plans, testing, test results documentation, implementation, and post implementation support tasks of a project. Including cost and resource estimates for major projects, along with complex calculations for the selection and evaluation of in-house technical solutions and external vendors.* Utilizes extensive business and technical expertise across the CT/MA in the prioritization, analysis, innovative solution determination, testing, and efficient deployment of AVANGRID Networks application resolutions. Provides explanations of complex concepts and risks both simply and accurately to non-technical end-users.* Provides direct technical leadership and guidance to key business areas such as: Back Office Billing, Back Office Revenue Recovery, Supplier Relations, Call Centers, and Meter Services; in their decision making, process improvement initiatives, and in support of their efficient business operations.* In collaboration with senior management and stakeholders; designs and develops accurate data analyses regarding production issues, project supporting details, regulatory proceedings, and internal/external audits.* Ensures timely meter data, billing/invoicing accuracy, revenue collections, improving customer satisfaction levels, improving customer experience, adherence to regulatory impacts/deadlines, and the review of public service commission orders.* Leads team in developing, maintaining, and updating standard documentation including business requirements, technical designs, test plans, project timelines, test cases, test results, business process procedures, reference and training materials.* Ensures that effective change control, quality assurance procedures, and corrective actions are incorporated within the department operations.**Required Qualifications**Education/Experience Required:* Bachelor’s Degree in Computer Science, Information Systems, or related field with a minimum of 5 to 7 years relevant experience preferred.* Associates Degree in Computer Science, Information Systems, or related field with a minimum of 8 to 10 years relevant experience required.* High School/GED with a minimum of 10 to 15 years advanced experience in this specific field.* Requires demonstrated experience with SAP IS-U/CCS (Customer Care and Services) Utility System Architecture, Software Development Life Cycle (SDLC) knowledge, and collaborating leadership skills with technical applications and business processes.Skills/Abilities:* Strong knowledge of SAP including but not limited to the functional areas of: Billing and Invoicing, Front Office, Financial and Contract Accounting (FICA), Retail Access, and Device Management.* Technical experience in areas such as: SAP Business Warehouse (BW) data pulling, using Structured Query Language (SQL), and developing Microsoft Excel spreadsheets.* Strong verbal and written communication skills.* Self-motivated and results oriented.* Ability to manage multiple concurrent assignments.* Strong detailed orientation, analytical, and planning skills.* Strong interpersonal skills.* Strong and efficient leadership skills.**Competencies*** Growth & Continuous Improvement* Initiative & Change* Focused on Results* Customer Centric (internal and/or external)* Communication* Collaboration* Leadership (people managers/leaders)#LI-OFFICE #LI-ER1**Company:**THE UNITED ILLUMINATING COMPANY**Información Movilidad** Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país. Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva. En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local. Obtenga más información sobre igualdad en el empleo en este enlace Si usted es una persona con una discapacidad o un veterano discapacitado que no puede utilizar nuestra herramienta en línea para buscar o aplicar a un empleo, puede solicitar una adaptación razonable poniéndose en contacto con nuestro departamento de Recursos Humanos en el 203-499-2777 o en [e-mail]-29-2026**About Avangrid:** Avangrid, Inc. is a leading energy company in the United States working to meet the growing demand for energy for homes and businesses across the nation through service, innovation, and continued investments by expanding grid infrastructure and energy generation projects. Avangrid has offices in Connecticut, New York, Massachusetts, Maine and Oregon, including operations in 23 states with approximately $47 billion in assets, and has two primary lines of business: networks and power. Through its networks business, Avangrid owns and operates eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Through its power generation business, Avangrid owns and operates more than 75 energy generation facilities across the United States producing 10.5 GW of power for over 3.1 million customers. Avangrid employs approximately 8,000 people and has been recognized by JUST Capital as one of the JUST 100 companies – a ranking of America’s best corporate citizens – in 2025 for the fifth consecutive year. The company was named among the World’s Most Ethical Companies in 2025 for the seventh consecutive year by the Ethisphere Institute. Avangrid is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit www.avangrid.com.