Lead Alterations Team | Craft Perfect Fits

Von Maur; West Fargo (ND); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur in North Dakota seeks an Alterations Department Manager to lead a team delivering alterations support and ensure garments are customized to fit perfectly.

You will apply extensive alterations knowledge to run the department efficiently, mentor associates to meet goals, and maintain exceptional customer service while upholding the company’s standards.

Qualifications

• Leadership and team management experience in a customer service environment.
• Strong knowledge of alterations processes and garment construction.
• Ability to train, coach and develop staff to meet department goals.

Responsibilities

• Motivate associates to deliver outstanding garments and customer service and train, coach and lead by example.
• Execute all duties of an alterations associate and ensure garments are completed accurately and timely.
• Develop alterations associate's skills to meet department goals.
• Assess associate performance and provide feedback to improve service quality.
• Develop and implement solutions to solve customer problems and department needs.

Skills

Leadership

Training

Customer Service

Alterations

Job description

As an Alterations Department Manager, you lead a team to provide alterations support and ensure the customer receives a final product that is customized to fit just right. Additionally, you will use your extensive knowledge to efficiently manage the operations of the alterations department.

What You’ll Do

• Motivate associates to deliver outstanding garments and customer service and– train, coach and lead by example
• Execute all duties of an alterations associate and ensure garments are completed accurately and timely
• Develop alterations associate’s skills to meet department goals
• Assess associate performance and provide feedback to improve the quality of service and alterations
• Develop and implement solutions to solve customer problems and department needs
  
  

Candidates must be professionally competent in all basic and most advanced alterations.

What You Can Expect

We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!
  
  

About Us

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.